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Work Background
VeleraTechnical Learning & Development Specialist
Aug. 2022Fort Worth, Texas, United States
GP Strategies CorporationTraining Administrator
Sep. 2019 - Aug. 2022-Develop and design metrics and reports to drive key training decisions - Examine reports to locate and resolve any issues or errors - Communicate the results of data analysis in written and verbal form to training managers/team leads or points of contact - Support various teams within the training department by providing reports and analysis as requested or needed - Assist with training records management: following up classes, cancelling classes, and processing rosters. - Create curriculums and courses in Learning Management System - Create training materials, such as job aids, to assist employees in their day-to-day job tasks
Solis MammographyTraining Coordinator
Feb. 2018 - Sep. 2019Addison, Texas- Arrange meeting and training accommodations for both center and corporate needs - Ensure appropriate meeting accommodations are prepared for training seminars - Assist employees with travel arrangements to attend meeting or training sessions - Assist and complete monthly expense reports for employees and myself - Create training materials, such as workbooks and job aids, to assist in the employee’s day-to-day job
Solis MammographyPatient Account Specialist
Apr. 2017 - Sep. 2019Addison, TX• Maintain a working relationship with third party billing company • Answer patient insurance questions and concerns or refer them to the appropriate person or department to assist them • Responsible for resolving any billing and insurance issues in a timely manner • Researches eligibility, demographics, patient charts for pertinent information • Maintain knowledge of ICD10 codes pertaining to breast imaging
Solis MammographyPSR Trainer
Apr. 2017 - Sep. 2019Addison, Texas, United States-Conduct training for all new-hire patient service representatives in a classroom setting - Provided all necessary information and resources needs for team member success - Supported patient service representatives with inquiries and concerns throughout their career at Solis Mammography - Identified training needs by evaluating strengths and weaknesses of each class and individual team members
Solis MammographyPatient Service Representative
Sep. 2015 - Apr. 2017Southlake, TX• Completely and accurately registered patients including: inputing demographic and insurance information and verified accuracy of existing information. • Accurately explained and assisted patients with forms • Responsible for collecting patient payments-explained patient benefits • Ensured all diagnostic tests had required orders, requesed as needed and followed-up on outstanding requests
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