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Work Background
Wingstop Restaurants Inc.General Manager
Dec. 2023 - Mar. 2025Burbank, California, United StatesI provided operational leadership across multiple locations while awaiting the opening of a new store, quickly adapting to varied systems, team dynamics, and daily procedures. I built strong cross functional relationships throughout the company, gaining exposure to diverse management styles and expanding my professional network. I led new Team Leaders and Assistant Managers, guiding them through the State Food and Safety Manager coursework and certification testing. I mentored front line staff on upselling techniques and customer scripting, resulting in improved customer experiences and increased average ticket sales. Playing a key role in boosting survey scores by coaching teams on service consistency and brand standards. I was able to build strong cross functional relationships throughout the company by embracing the challenge of frequent transitions between stores maintaining high performance and team morale in fast paced environments.
Popeyes Louisiana KitchenArea Support Manager
Sep. 2020 - Dec. 2023Pasadena, California, United StatesSupported operations across 4 to 5 stores depending on how many locations needed oversight at any one time, providing hands on leadership, training, and performance coaching to elevate team engagement and service standards. I cultivated a positive, energetic work culture by leading with empathy and enthusiasm. Especially during high impact events like Pride Day on Hollywood Blvd and extended 18-hour shifts. I spearheaded drive-thru service improvements, reducing average speed of service from over 360 seconds down to 155 seconds across multiple locations. Through amazing team work, we maintained brand standard scores at 90 or above, ensuring consistent excellence in cleanliness, hospitality, and operational compliance. I delivered targeted training programs that strengthened team performance and standardized best practices. I achieved inventory accuracy within 0.3% of company benchmarks through meticulous tracking and proactive loss prevention. It was my pleasure to act as a role model and motivator, bringing smiles and fun to every shift while driving measurable results in customer satisfaction and team morale.
CARL'S JR. RESTAURANTS, LLCGeneral Manager
Sep. 2016 - Jul. 2020North Hollywood, CaI started as a Cashier in late 2016 by 2017 I was a team leader and made assistant general manager six months after that. At the beginning of 2019 I was just finishing my training as a general manager and given my store. I love that I learned everything from the bottom to the top. I directed daily operations of a low volume restaurant, consistently exceeding performance benchmarks despite major disruptions, including two major vehicle collisions within 2 years. I maintained above average Profit and Loss (P&L) performance for the 2 years I was general manager through cost control and revenue optimization. Proudly, we achieved brand standard scores of 96% or above consistently. Reflecting excellence in service, cleanliness, and operational compliance. My location served as a training store, mentoring new leaders and fostering a culture of growth and accountability. I was able to reduce labor costs by 3% from company standards through efficient scheduling, cross training, and productivity tracking. I navigated crisis management with composure and effectiveness, ensuring business continuity and safety during unexpected events.
Carl's JrShift Lead
Sep. 2016North Hollywood, CA
Zero Energy ContractingCustomer Service Representative
Jul. 2016 - Jul. 2016
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