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Work Background
Wogan GroupProperty Manager
Aug. 2023Birmingham, Alabama, United States• Performs supervisory, administrative, and management functions involved in property operations. •
Supervises all assigned staff.
• Conducts or supervises applicant background checks and recommends acceptance or rejection of
applicants.
• Interviews prospective residents, shows available apartment units to applicants, and explains the
operation of the dwelling equipment.
• Conducts eligibility of the initial examination and the re-examination, recertification for the tenants’
income and family composition as applicable.
• Manages and maintains a waiting list of prospective residents.
• Maintains and monitors lease and accounting records, accounts receivable/delinquency records and
eviction notifications.
• Collects rents and other monies due from residents; posts collections to resident account cards,
prepares and makes bank deposits, prepares financial reports and reviews same to assure accuracy and
completeness prior to submission
TriBridge ResidentialLeasing Consultant
Dec. 2016 - Aug. 2017Hoover, AlResponsible for insuring the “model” apartments and target apartments are ready for show;
responsible for maintaining work areas and office in clean and orderly manner; need to have an
awareness of the “curb appeal” of the property.
• Thorough knowledge of lease terms, specifications and all community policies.
• Knowledgeable of required telephone and sales techniques.
• Knowledgeable of current market conditions.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Maintain contact with all apartment locator services and local businesses to provide informational
material. Update periodically.
• Responsible for “shopping” competitive properties.
• Develop full knowledge of application information required, screening processes and policies
regarding rentals.
• Responsible to conduct out-reach marketing at least once per week.
• Develop and maintain an on-going resident retention program under direction of Property Manager. • Responsible to play an active role in the renewal process.
• Responsible for proper maintenance of all resident and property files.
• Responsible for maintaining and updating Advertising Log Book.
• Efficient and timely processing of all required administrative forms, reports and related information. • Responsible for reporting unusual or extraordinary circumstances regarding the property or residents. • Courteous, efficient handling of resident requests and complaints.
• Responsible for maintaining a professional appearance and attitude at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and
development.
• Responsible for assisting Assistant Manager in collection of delinquent rents.
IntegralLeasing Manager
Dec. 2013 - Oct. 2016Birmingham, Alabama Area• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices
• Complete re-certifications in accordance to HUD for Tax Credit and Affordable Housing Program • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
Ambling Management CompanyProperty Manager
Apr. 2013 - Dec. 2013Calhoun, GaPrepares reports by collecting, analyzing, and summarizing data and trends
• Maintains property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.
• Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs
• Accomplishes financial objectives by collecting rents; paying bills
• Provide direction and coordinate daily workflow for office and maintenance staff
• Complete annual HUD/Tax Credit Re-Certifications
• Collect and post rental payments with OneSite Software
IntegralLeasing Consultant
Jan. 2013 - Apr. 2013Birmingham, Alabama Area• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices
• Complete re-certifications in accordance to HUD for Tax Credit and Affordable Housing Program • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
Northwest Georgia Housing AuthorityLead Facilitator
Jan. 2011 - Dec. 2011Rome, Ga• Assist in the creation of incentive programs for attendance, performance, recruitment & retention for Northwest Georgia Housing Authority residents ages 10-15
• Plan and execute mid-program get-togethers, end-of-year program parties, and end-of-year showcases for respective programs, highlighting program accomplishments for Club Xtreme Director, Northwest Georgia Housing Authority Staff and their family members
• Collaborate with school staff to deliver activity reports; track attendance, behavior, and performance through accurate record keeping
• Know and enforce Club Xtreme program expectations, policies, and protocols
• Collect and collate relevant paperwork, including surveys
• Coordinate daily lessons in accordance to Project Alert
Northwest Georgia Housing AuthorityHousing Choice Voucher Admissions Clerk
Nov. 2010 - Jan. 2013Rome, GA• Process applications for government housing rental assistance program following HUD regulations & NWGHA policies. • Ensure eligibility of perspective residents; background checks, fingerprint screening.
• Maintain waiting lists of eligible applicants & available Section 8 vacant rental properties.
• Verify all income information for tenants by fax, mail, or third party.
• Calculate tenant income & estimate rental subsidies/utility allowances; negotiate rents.
• Perform routine clerical and typing tasks.
• Send correspondence to tenants/landlords; initiate & submit monthly reports.
• File/take calls—advise/answer questions/complaints.
• Schedule/conduct final eligibility & annual recertification interviews/zero income reports.
• Collect payments owed to Northwest Georgia Housing Authority for fraud
• Other miscellaneous office duties as assigned.
R & R CateringBusiness Owner
Jan. 2008 - Aug. 2023
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