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Work Background
Majime Consulting ServicesBusiness Partner/ General Manager
Jan. 2015Pune, Maharashtra, IndiaMajor Highlights of Client Work Completed • Worked as Mystery Auditor in 2016-2017 for almost two years, for several Restaurants and a few jungle resorts across the Country, providing key inputs in areas ranging from but not limited to Guest Experience, Effective Use of social media, Staff Training. • Lead Hospitality Advisor for a New Hospitality Company based in Bangalore in 2015 for almost 28 months. Part of the initial team that created the greenfield project from scratch and gave shape to the investor’s vision on paper. Responsible for obtaining all regulatory approvals, liaising with the architect team and leading hotel brands for working with the new company. • Pre-Opening Unit Head & Deputy Director of Operations for a boutique heritage property chain in Maharashtra and South India in 2016-17 for almost 24 months. Worked with the Owners directly to ensure that the property was set up in line with the brand vision, Hiring and training of Staff, Guest Experiences among others. Full P&L Responsibility. • Advisor and Head of Operations with an upcoming and new Spa Resort in Kerala for 12 months in 2018. Collaborated with the owners to successfully transition the property from a stillborn pre-opening property to a well-known resort operating in a niche space. Created several concepts in line with the Wellness and Holistic Angles which were the key strengths of the property. Worked in creating a brand presence in the market and ensuring that the property was profitable while providing the highest and most luxurious brand standards. • Director of Hospitality Vertical for a Luxury Real Estate Company in Goa in 2020- 21 for almost two years. The vertical was conceptualised and activated to be versatile and provide services for discerning high net worth clients who were owners of Villas in three unique, special, and exclusive gated community projects created by the Company.
The Lalit Suri Hospitality GroupGeneral Manager - Hotel Start-up Operations
Jan. 2013 - Dec. 2014Ahmedabad-GujaratHere again I was head hunted due to the trademark of my journey to establish a start-up and made the 68 keys property operational as per schedule and within the stipulated budget, ensuring quality and service standards. Moreover, I also introduced cost saving measures, created brand awareness, opened a market segment, and made it functional & profitably operational.
Shubham GlobalFounder Director
Feb. 2011 - Dec. 2012Pune, Maharashtra, IndiaHaving managed all the dimensions within the Hospitality discipline as an Intrapreneur in setting-up others' businesses, I took the plunge to set up my own venture as an Entrepreneur with a strategic plan to set-up, establish, grow to a notable size & scale and than sell off - I did exactly the same! Set-up & established 2 business lines from scratch namely "Customized Holidays Consultancy" and "Frozen Desserts Business" - Created brand identity by expanding to 5 outlets in Pune, grew both the businesses to a notable turnover in 2 years, and finally sold it to a private party as per the plan.
Taj Hotels Resorts and PalacesGeneral Manager - Taj Safari Operations
Oct. 2008 - Jan. 2011My initial 7+ years of Hotel Start-up experience evolved me into a Hotel Business Life Cycle Specialist and hence here I was taken on-board as a GM for Taj Safari Operations. Eventually within the first quarter I was give an additional role of a Corporate Trainer for 4 Lodges Pan India. Here I served as a Unit Head of Pench Property and managed the property spread over 15 acres with 12 cottages of 600 sqft each and managed a staff size of 220 employees. Also managed Restaurant/ Banquet, Food & Beverage (F&B), Rooms Division, Menu Development & Costing, Credit Management and Yield Management. Working with Taj Group and on top of it exposure of heading the newly ideated Jungle Safari Lodges property, evolved me as a professional into a Refined Hotelier with end-to-end knowledge & insights of Hospitality as a business. ► AWARDS Won by Properties during my Leadership – ✔ Baghvan Lodge - Listed in 101 Best Hotels in the World by UK Tatler magazine ✔ Baghvan Lodge - Listed in Condé Nast Traveler Hotlist ✔ Baghvan Lodge - Listed in Condé Nast Traveler Gold List as Best Hotel for Ambiance & Design ✔ Baghvan Lodge - Featured in Next Generation of the World’s Best Design Hotels on Concierge.com ✔ Baghvan Lodge - Profiled in Architectural Digest ✔ Pashan Garh Lodge - Listed in US Condé Nast Traveler 2009 hotlist of World’s Top New 140 Hotels ✔ Banjaar Tola Lodge – Listed among National Geographic Adventure Magazine’s 50 Top Ecolodge
BNY Mellon International Operations (India) Private Ltd.Compliance Analyst
Apr. 2007 - Sep. 2008Pune, Maharashtra, IndiaPart of core team in setting up a Compliance process for one of the largest Asset Management companies in the world.
MPHASIS SOFTWARE AND SERVICES (INDIA) PRIVATE LIMITEDUnit Manager
Jan. 2003 - Mar. 2005Pune, Maharashtra, IndiaPart of the initial core team in creating a first of it's kind brokerage process in the Outsourcing space. Also trained two subsequent batches of employees for the preparation of Series 7 exams and process related systems. Promoted to Unit Manager in 2004 handling a team size of 20 associates .
Leela Palace KempinskiFront Office & Concierge Supervisor - Property Setup
Jan. 2002 - Dec. 2002Bangalore - KarnatakaHaving hands-on relevant exposure, I was head hunted & taken on board as Front Office & Concierge Supervisor. I was also part of setting-up the property, which included setting-up of Concierge, Travel Desk, SOPs, and initiating Golden Keys. Here I refined skills in Hotel start-up, along with Opening & Pre-Opening, Strategy Planning & Execution, Rooms Division Management, Guest Service Excellence, and People Management; also worked towards Process Optimization/Improvement. ► AWARDS Won by Property during my Leadership – ✔ Listed among Asia's Leading Resort
Mandarin Oriental AnandaPalace Concierge & India Reservation In-charge
Jan. 2000 - Dec. 2001RishikeshStarted my career as Palace Concierge and additionally served as India Reservation In-charge. Here I was part of the Global Marketing Plan and prepared Rates & Packages. During this stint I gained first hand understanding of Hotel Start-up along with Opening & Pre-Opening, Business Development/ Business Expansion, Strategy Planning & Execution, Rooms Division Management, Guest Service Excellence and People Management. ► AWARDS Won by Property during my Leadership – ✔ Listed in the Hot List of 2001 by Condé Nast Traveler (USA) ✔ Listed in the Hot List of 2001 by Travel & Leisure ✔ Listed in the Hot List of 2001 by Gourmet ✔ Yoga Retreats of The World in 2001 by Harpers & Queen ✔ Best Spas in the World in 2001 by Sunday Times-London ✔ Best Spas in the World in 2001 by Sunday Times-London by Homes & Gardens ✔ Most Sublime Centre of the year to Renew Body & Soul ✔ Best New Property of the Year 2000 by Condé Nast Traveler ✔ Best Destination Spas in the World in 2000 by Spa Management Journal
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