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Work Background
Greenlake Health CenterDirector of Massage
Dec. 2018 - Aug. 2020• Mentored new hires, resulting in stronger staff development and increased productivity • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness • Gathered and organized supplementary material to support structured lessons • Interacted with customers professionally to provide information and directed to desired staff members • Managed administrative logistics of events planning • Trained and mentored staff • Increased customer satisfaction by resolving treatment issues • Organize therapists calendars and implement requests as needed • Liason to Clinic owner
Balance BodyworksLicensed Massage Therapist
Oct. 2018Queen Anne, Seattle, WA• Communicate with clients regarding health history, expectations, services and procedures • performed up to 10 massages a week with a wide range of therapeutic methods • provides safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain customer satisfaction • sanitized and cleaned massage therapy and common rooms • devoted special emphasis to punctuality and worked to maintain outstanding attendance record • provide clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening
Greenlake Health CenterLicensed Massage Therapist
Feb. 2011 - Aug. 2020Northgate• Spoke with clients about health history • Performed up to 20 massages a week with a wide range of therapeutic methods • Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 99% customer satisfaction rates • Sanitized and cleaned massage therapy rooms and common rooms • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record • Maintain clients treatment records and designed long term cate programs for returning clients • Provide clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening
Greenlake Health CenterFront Desk Receptionist
Sep. 2009 - May. 2011• Directed incoming calls to internal personnel • Answer high volume multi-line téléphone • Kept réception area clean and neat to give clients positive first impression • corresponding with clients through email, telephone or postal mail • Supported various administrative duties by proofreading, transcribing and invoicing • Balanced treatment availability, customer schedules and maximum load levels when a scheduling appointments • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance • Managed office inventory by restocking supplies and placing purchase orders • Insurance verifications • Legal records requests
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