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Work Background
CiscoEngineer Program Manager
Jan. 2021San Jose, California, United States- Led end to end execution of NPI hardware programs, driving supply chain readiness and proto build plans across cross-functional teams including Engineering, Manufacturing, Product Management, and Operations.
- Developed and maintained materials readiness plans and build schedules aligned with program milestones, ensuring smooth ramp from concept to production handoff. - Partnered with supply chain and supplier teams to mitigate risk, optimize lead times, and ensure component availability during critical ramp phases.
- Partner with software teams to align firmware, drivers, and system integrations with hardware development timelines.
- Acted as liaison between executive stakeholders and core teams, delivering program status updates and influencing process improvements for scalability. - Lead hardware and manufacturing qualification efforts, ensuring product designs meet quality, reliability, and regulatory standards.
- Led the planning, execution, and evaluation of prototype builds, ensuring alignment with engineering and product goals.
CiscoFinancial Analyst II
Jan. 2020 - Feb. 2021San Jose- Provide vigorous financial modeling and reporting to facilitate executive-level decision making.
- Strong analytical skills; support hardware & software engineering operations through analysis of key performance indicators and trends.
- Liaise between various business units and promote organizational success.
- Responsible for Engineering OPEX and CAPEX budgeting/forecasting on quarterly.
- Orchestrate team meetings to ensure milestone completion, financial risk management, and quarterly forecasting. - Resolve financial bottlenecks and issues to ensure proper financial allocation.
- Responsible for financial/product catalog entries (Prototype, SW, Equip, and Outside Services).
- Organize and manage financial scheduling and report quarterly budget to appropriate teams.
CognizantData Analyst, Client: Google
Sep. 2018 - Nov. 2019San Jose-Perform initial analysis to determine additional data screening.
-Optimized data collection procedures and generated reports on a weekly and quarterly basis.
-Troubleshoot and remove corrupted data from Google Maps local data. -Prepare analytical reports and present to management for further inquiry.
-POC for weekly meetings, timesheets, and ramp up training.
-Revised standard operational procedures that improved 10 functional areas in administration.
-Conduct statistical analyses to leverage the results to drive brand decision making and survey development. -Orchestrated and developed key performance indicators to monitor vendor operations and milestones.
-Organized and presented the company's metrics through excel with SQL.
Accenture AICustomer Service Representative, Client: Google
Feb. 2018 - Sep. 2018San Jose-Answer customer emails, chat queue, and telephone calls regarding existing accounts.
-Resolved an average of 320 inquiers in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
-Performed detailed record keeping of customer interactions, transactions, comments, and complaints.
-Co-developed on-the-job training programs that reduced training time from five to three weeks.
-Became the lead of the department, which lead to managing a team of junior customer service representatives.
DAL Global Services LLC.Ramp Agent
Jan. 2017 - Jul. 2018San Jose-Marshalling aircraft on and off the ramp (assisting in depart and towed aircrafts).
-Ability to communicate in a positive and effective manner with subordinates, peers, and all other department personnel.
-Operated various equipment and machinery (baggage cart tugs, pushback tractors, belt loaders).
-Monitored customer safety during boarding and deplaning in an uplifting manner.
-Constant communication with flight crew for optimized time and safety efficiency.
-Coordinated with other airlines teams to maintain the stations on-time performance.
Bank of AmericaMerchant Services
May. 2015 - May. 2016San Jose-Process deposits, withdrawals, stop payments, wire transfers and any other transaction needed by customers.
-Maintain favorable customer relations through proper handling of all paying and receiving transactions, according to established guidelines.
-Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.
-Receive and answer questions on Bank transaction services and procedures.
-Direct customers to appropriate employees for answers to special or unique problems or inquiries. -Recommend bank services that would be beneficial to customer.
-Answer phones, perform research and mail receipts to customers.
-Recommend bank accounts to customer / non customers.
San Jose State UniversityMaintenance Technician II
Dec. 2014 - Apr. 2015San Jose-Responsible for routine facilities check, which includes and not limited to HVAC and ventilation malfunction repairs and awareness.
-Electrical Maintenance (repairing outlets, ballast, and minor appliances)
-Plumbing Maintenance (repairing faucets/drains, trenching new lines, etc)
-Minor pool Maintenance (safety checks on filtration motors and pH levels)
San Jose State UniversityFitness Supervisor
Aug. 2010 - Nov. 2014San Jose-Implemented building security and maintenance. -Devised and implemented activities to meet customers' demands and generate profit.
-Marketed and promoted the gym center to increase the number of members and usage.
-Promoted and recommended fitness training or coaching in sports activities.
-Handled and responded to complaints and incidents within the area of responsibility.
-Managed recruitment, training, and monitoring staff.
American AirlinesIntern Agent Assistant
May. 2008 - Feb. 2010LAX- Worked in a high paced environment tending to multiple clientele.
- Supervised and assisted 2-3 individuals in completing their daily task. - Exercised great customer service and office management.
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