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Work Background
Thames WaterPlatform Capability and Stability Manager
Jul. 2023
Thames WaterSAP ISU Product Manager
Jul. 2020 - Jul. 2023Swindon, England, United Kingdom
Thames WaterSolutions Architect
Apr. 2019 - Nov. 2020Swindon, England, United Kingdom
EcotricityProduct Owner - Billing and Industry and SAP
Apr. 2018 - Apr. 2019
EcotricityHead of SAP Applications
Feb. 2017 - Apr. 2018Stroud
EcotricitySenior Functional SAP Analyst
Sep. 2010 - Feb. 2017Billing and Invoicing, Device Management, UCES, FI-CA and CRM, Incident resolution, change management and implementation, and project participation - including business requirement document creation, functional specifications, unit testing, defect management and go live delivery including post go live support. Functional lead in key business enhancement projects, including CRM 7 implementation, ECC upgrades and master data reconfiguration. Key communicator with the 3rd party Support Team for developments and incidents. Mentoring and training of Junior team members, and support for Team Lead and project managers.
EcotricityInternal Resolutions Adminitrator
May. 2006 - Sep. 2010Direct Initial contact for Escalations and Internal complaints for Analysis of issue and resolution. Contact and explanation or resolution given to the customer within 3 working days in all cases. Further escalations refereed to the Customer Champion if required. This position also involved the team leading of a small customer service team dealing with Day to day enquiries. Carrying out 1:2:1s with team members to address issues and monitor progress. Provide training to new staff members on all customer processes and SAP
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