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Work Background
Rockbrook Business ServicesOwner/Operator
Jan. 2011United StatesAs Owner/Partner of Rockbrook Business Services, LLC I overlook all aspects of this business including, planning, finance and accounting, and marketing and sales. I also ensure that we have 100% customer satisfaction guaranteed.
Extended Stay AmericaFront Desk
Jan. 2007 - Jan. 2009
BJ Alan IncAccounts Manager for Chain Stores Dept.
May. 2000 - Feb. 2013Youngstown, Ohio AreaI started as a Customer Service Representative. As a CSR I received inbound customer calls, trained new employees, and provided excellent customer service by resolving issues according to the company's policies and procedures. I also performed up-selling based upon the customer purchases. I was promoted to Accounts Manager in 2012. As an Accounts Manager I had to stay updated on fireworks code and laws in several states and the counties or cities for each state. Once the laws were updated I had to ensure proper delivery of correct fireworks for that particular state. Once in stores I was responsible for monitoring all key functions related to inventory transactions.
AnthemEnrollment and Billing Rd
Jan. 2000 - Jan. 2003Enrollment and Billing Rep
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