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Work Background
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasUnderwriter
Jun. 2022 - Nov. 2023Chicago, Illinois, United States‣ Accelerated quote completion by leading meetings with account management and senior leadership to gain buy-in and drive consensus on risk-based decisions, such as services offered. ‣ Executed ~50 renewals monthly for small, midmarket accounts; improved account retention and managed financial risk by negotiating rate relief requests with 10 account executives. ‣ Streamlined the process to apply credits by recommending the reduction of approval steps, improving productivity by 50%. ‣ Researched and analyzed metrics and key performance indicators (KPIs) to identify trends in claims history and premium collection to provide optimal renewal and quote options.
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasAssociate Underwriter
Jan. 2021 - Jun. 2022Greater Chicago Area‣ Ensure credit application and project accuracy for large and major national accounts, leverage Excel to verify calculations and financial estimates for risk-based decisions. ‣ Partnered with senior leadership to establish renewal rates, complete underwriting projects, and drive complex problem-solving. ‣ Generated weekly and ad hoc reports for senior management detailing high-risk claimants’ claims history, conditions, and account tenure to inform quote and renewal rate decisions. ‣ Participated in a 6-month underwriting training program learning underwriting operations and data mining research, compilation, and organization. ‣ Managed 40 settlements monthly, ensuring customers’ paid claim amounts were balanced; identified and addressed discrepancies per department standards and processes.
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & TexasHealth Advocacy Concierge
Jun. 2019 - Jan. 2021Greater Chicago Area‣ Assisted 30+ customers in navigating complex healthcare systems daily, providing integrated concierge and care management solutions; answered benefits and claims-related questions. ‣ Leveraged databases and company emulators to access member file records, review benefit applications, and perform claim adjustments. ‣ Analyze healthcare data, including medical history and lab results, to determine claim accuracy and maximize filing. ‣ Provide white-glove customer service by identifying in-network healthcare practitioners, scheduling appointments, and proactively forwarding necessary documentation.
Thomas P. Gohagan & CompanyPassenger Services Assistant
Mar. 2018 - Feb. 2019Greater Chicago AreaProvided office and inventory management services, maintaining organization and supply inventory to support operations and organizational effectiveness. ‣ Trained 3 new hires on company processes and procedures to ensure efficient operations. ‣ Facilitated client data entry and verified international program eligibility; edited, proofread, and coordinated the distribution of final documents and itineraries.
The Yankee Candle Company, Inc.Assistant Manager
Sep. 2017 - Apr. 2018Greater Chicago Area‣ Processed guest transactions using the point of sales (POS) system to streamline checkout while providing exemplary customer service. ‣ Utilized corporate planograms to execute visual merchandising in alignment with corporate standards. ‣ Established daily and quarterly goals for sales associated to ensure the store met and exceeded company sales goals. ‣ Increased store profit and maintained customer relationships by executing a customer outreach program during sales campaigns.
BIS Oxford EconomicsEconomic, Mining, Infrastructure and Asset Research Intern
May. 2017 - Jul. 2017Sydney, Australia‣ Researched historical mining and production data for a major commodities export from Canada. ‣ Completed weekly reports for commodity prices, interest rates, and exchange rates to keep reports current. ‣ Updated and completed data entry for actual and forecasting charts.
University of MichiganOffice Assistant
Oct. 2016 - Feb. 2017Ann Arbor, Michigan, United States‣ Performed administrative tasks for University Health Services, including organizing and filing paperwork and maintaining patient records utilizing the electronic health records (EHR) system. ‣ Coordinated and set up events, providing employee and healthcare practitioner interaction opportunities. ‣ Maintained the confidentiality of employee and patient documents following local, state, and federal laws and regulations, including HIPAA.
Community Action Network (CAN) of Ann ArborProgram Assistant
Sep. 2016 - May. 2017Ann Arbor‣ Executed the organization’s mission by organizing educational and enrichment programs for under-resourced youth; leveraged evaluations and feedback to drive continuous improvement. ‣ Boosted student performance by sourcing and overseeing volunteers and providing tutoring services to increase assignment completion. ‣ Drove conflict resolution, problem-solving, and solution development with students through mediation.
University of MichiganReceptionist
Jan. 2016 - May. 2016Ann Arbor, MI‣ Fielded customer questions on locating items and navigating campus for the University of Michigan Library’s Serials and Microform Services. ‣ Oversaw the shelving, checking out, and checking in of magazines, newspapers, and microforms to ensure organization and ease of access for customers.
Moraine Valley Community CollegeStudent Ambasador
Aug. 2014 - Dec. 2014Palos Hills, IL‣ Conducted informational presentations on resources available to increase student professional development. ‣ Assisted students with their resume and cover letter to increase their opportunity of securing a new position. ‣ Contacted potential employers to take part in our events. ‣ Completed clerical work such as making copies for events.
Wolverine Summer CampCamp Counselor
May. 2014 - Aug. 2014Ann Arbor, MI‣ Monitored the campers by overlooking general activities and games campers engaged in. ‣ Checked campers in and out of the camp by creating and utilizing an attendance chart. ‣ Lead counselors during camper registration by demonstrating key tasks to be completed.
University of MichiganCommunity Assistant
Jan. 2013 - Dec. 2013Betsy Barbour‣ Responsible for many aspects of managing housing in Betsy Barbour dormitory, mostly clerical work. ‣ Building a positive residential community through providing an inclusive environment. ‣ Acting as a resource to connect residents to UM. ‣ Organizing mail, distributing keys, cleaning community center.
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