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Work Background
Tech Systems Inc. (TSi)Human Resources Administrator
Feb. 2025
Tech Systems Inc. (TSi)Purchasing and Returns Administrator
Mar. 2023 - Feb. 2025Obtain purchased items by reviewing sales orders, forward orders to suppliers, and monitors
expedited orders when necessary.
Utilize approved supplier list to source orders.
Verify receipt of items and resolve shipment errors with suppliers.
Maintain credit returns, advance replacements, and warranty repair/replacement.
Responsible for overseeing requests for repairs to products and ensuring repaired items are accurately
assigned to an inventory location and costs are applied.
Communicate estimated arrival of items to Field Operations Teams.
Assist with adding/updating NetSuite part numbers.
Assist Inventory Analyst with audits and reconciliation.
Parkview Christian ChurchDirector of Guest Services
Nov. 2016 - Dec. 2022Orland Park, Illinois, United StatesTo enhance and promote organizational vision towards excellence I led end-to-end guest service operations via the proper implementation of robust strategies.
To reduce unnecessary costs and expenditures I steered the overall departmental budget.
Through close collaboration with multi-disciplinary teams, I directed all event production, catering, and hospitality activities from beginning to end with agreed time, budget, and quality constraints to ensure the optimum customer experience.
To better meet customer requirements I maintained an appropriate level of stock in line with business policies. Some of my selected contributions are...
• Managed a qualified team of up to 1.2K volunteers and leaders, offering leadership support in meeting shared and bottom-line objectives.
• Redermined and offered specialized mentorship to 50 new leaders for upskilling performance and efficiencies, aimed at continuous business growth.
• Led and conducted events for a church with an average attendance of 8K guests on a weekend.
• Ensured and maintained applicable health and safety standards in line with the companies and regulatory authorities by keeping a clean and comfortable guest-ready environment.
Restaurant AssociatesSenior Catering Sales Manager
Nov. 2015 - Nov. 2016UBS Tower, Chicago, ILWith an aim of meeting desired objectives, I steered routine catering sales functions for One North Wacker building across Chicago, including potential internal & external clients and conference center sales as well as delivered leadership directions to personnel in proper management of cafe services. By planning and organizing detailed research across challenging market landscapes I discovered new customers and fostered long-lasting relationships to repeat business. Through proper leadership and ownership of full profit and loss management, I reviewed net income after expenses for a department and ensured all proper allocation of the company’s resources. To attain a high level of customer satisfaction I ensured world-class and top-quality delivery of customer service. To discuss current & future activities I actively partook in and executed stakeholder meetings. Played an integral role accelerating 100% YOY business sales through initiation of informed decisions. • Attained a liquor license for business and communicated with the chef for the development of unique menu proposals for clients. • Earned BASSET Certificate, retaining Bartenders serving alcohol safely. • Devised and supervised qualified teams and oversaw entire activities related to employee training.
SodexoCatering Operations Director
May. 2010 - Nov. 2015Museum of Science and Industry, Chicago, ILTo surpass revenue goals I identified, discovered, and capitalized on lucrative business opportunities to facilitate returns. Additionally, I actively forecasted business volume and pinpointed required resources, expenses, and productivity levels. Here I also steered budgets, initiated financial plans, and controlled labor, food costs, and related expenditures based on the overall budget. To ensure successful and profitable catering events I led food arrangements and transportation functions while utilizing innovative sales techniques to build a strong client base. • Contributed to aiding staff in launching new accounts, including Toyota Park and Indianapolis Children's Museum. • Orchestrated E2E catering operations and associated programs, including wedding planning, Bar/Bat Mitzvahs, and VIP Club management by interacting with multi-disciplinary and stakeholder teams. • Designed and implemented a leading-edge marketing plan to promote catering business.
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