Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Laurel Hill Advisory GroupCustomer Service Representative
Apr. 2024United States-Conduct 100+ daily outreach calls to inform and support shareholder decisions. -Deliver regulatory-compliant service during sensitive proxy vote processes. -Document trends and advise leadership on engagement and sentiment patterns. -Collaborate with legal and ops to ensure data security and compliance.
Mayar Inc. Global Realtors & Financial Services (Broker)Real Estate Agent
Nov. 2023Georgia, United States-Licensed Realtor in Georgia, specializing in new builds & investments. -Guide clients through contracts, negotiations, and market analysis. -Ensure compliance with real estate law and zoning regulations. -Conduct showings and manage leases and sales from start to close.
Beyond 12Sr. Customer Success Manager
Jul. 2020 - Apr. 2024Atlanta, Georgia, United States-Managed 75+ global accounts using web, mobile, and coaching products. -Improved retention by 25% and secured $500K in annual recurring revenue. -Led onboarding, support, and renewal strategies across diverse institutions. -Collaborated with product/engineering on SSO, UX feedback, and integrations. -Raised CSat by 30% and reached NPS of 70 by using insights to improve experience. -Spotted risk early and developed save plans to maintain a 95% renewal rate. -Supported front-end UI feedback using HTML/CSS and internal customization tools.
Beyond 12Customer Success Manager
Jun. 2018 - Jul. 2020Greater Atlanta Area-Oversaw 150+ education accounts with a combined budget of $500K+. -Facilitated 200+ customer workshops yearly focused on adoption & growth. -Advocated for journey improvements through structured feedback loops. -Boosted CSat to 90% by integrating analytics into support strategies. -Increased contract value of underperforming clients by 25%.
Louisiana State UniversityAdmissions Counselor-Southeast Louisiana
Jun. 2017 - May. 2018Baton Rouge, Louisiana Area-Increased enrollment 15% through targeted recruiting and outreach. -Managed $400K+ recruitment budget and represented LSU across 80+ campuses. -Achieved 92% first-year retention rate through customized student follow-up. -Reviewed applications and supported growth initiatives for new markets.
Louisiana State UniversityGraduate Residence Director
Aug. 2015 - Jun. 2017Residential Life• Serve as an Accountability Officer for a variety of cases ranging from underage drinking, health and safety violations, and guest policy violations • Co-manage a building of 500+ female predominantly Greek residents • Co-supervise a team of 12 resident advisors to achieve academic and professional success • Participate in On Call Duty rotation to act as first responder to emergency situations within 6 different residential communities • Promote community engagement by organizing and implementing building wide and department programming initiatives • Co-supervise a team of 10 desk assistants to ensure quality customer service practices are being given to residents and guests • Advise a team of 7 students dedicated to the implementation of Social Justice programs within the 12 residential communities
New York Institute of TechnologyDepartment of Residential Life Summer Intern (ACUHO-I)
May. 2015 - Jul. 2015New York, NY•Assisted with operations related to residential housing, answering housing related questions, housing placement, and maintaining housing records •Helped to update and develop brochures, letters, and videos for incoming international students •Collaborated with the Assistant Director of Residential Life to plan and organize Fall Resident Advisor training. •Updated and digitized all professional staff manuals
University of HoustonSenior Resident Assistant
Aug. 2013 - May. 2015Student Housing & Residential Life• Mentored a team of 36 diverse resident advisors to achieve academic and professional success • Organize, implement, and facilitate new initiatives for Spring/Fall training for resident advisors • Maintained daily contact with resident advisors to ensure proper communication between residence life coordinators, resident advisors, desk assistants, and residents • Organized on-call duty scheduling and enforcement of crisis management practices to provide residents with safe living environment • Supervised our residential community service team that partners with local organization that beautifies houses in low socioeconomic parts of Houston, Texas • Helped develop dating and domestic violence awareness program with university’s equal opportunity specialist to educate residents on safe relationship practices • Developed an accountability system to provide resident advisors with job structure and supervisor expectations
University of HoustonResident Assistant
Jan. 2012 - May. 2013Student Housing & Residential Life• Advised a university residence hall wing of 32 culturally diverse first year students • Served on Resident Assistant Spirit and Recognition Committee to promote involvement among housing staffs • Enforced Student Code of Conduct and Student Housing and Residential Life policies to ensure a safe, orderly, and productive living environment • Participated in On Call Duty rotation to act as first responder to emergency situations within the residential community
Minyards Food StoresFrontend Manager
Mar. 2008 - Jul. 2011Dallas, Tx-Supervised 10-22 employees -Accurately maintained cash drawers ranging from $200-$1300 -Handle returns/exchanges for dissatisfied customers -Display extraordinary customer service towards all customers
Intch is a Professional Networking App for the Future of WorkSee more people like Erika on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1792444 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
230178 people
17
Assistant manager
15
Operations and project manager
16
Accounting Manager