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Work Background
Lake Effect Co.Owner
Oct. 2016 - Oct. 2024Greater Milwaukee Area
The Digital RingDigital Strategist
Nov. 2015 - Oct. 2016Madison, Wisconsin Area
SIGNAL HOUSEOwner, Strategic Consultant
Jun. 2013Greater Milwaukee Area•Strategic consulting •Hospitality & guest experience audit •Brand positioning •AI integration •Copywriting, SEO, and content workflows •Mindset & success coaching •Systems implementation support •Thought partnership & sounding board support
GoogleCommunity Manager
Jul. 2011 - May. 2013Mountain View, CA• Support and engage users via social, forums and email for Calendar, Hangouts, Chat, and Gmail • Report key community trends to cross-functional partners via weekly/biweekly community reports • Triage user issues and file bugs / feature requests to product/engineering team (60+ per quarter) • Create content for product launches and channel user stories for marketing campaigns • Coordinate social channel posting schedule and content with Google+ / Gmail teams • Train new-hire Community Managers by auditing materials and hosting/coordinating modules • Planned/hosted SXSW event Happy Hour and designed/ordered swag for 100+ VIP users • Developed and managed Trusted Tester program to monitor feedback and surface issues with experimental product versions and grow relationships with power users/VIPs **Awarded 9 peer bonuses and 1 Gold Award for User Advocacy
GoogleGlobal Online Advertising Associate
Jan. 2010 - Jul. 2011Support •Provide general and specialized (technical/troubleshooting/billing) phone/chat/email support for North America advertisers •Determine Top Issues of focus for verbalization/training exercises from phone Top Issue volume data Quality Assurance Team •Support 6 customer service representatives as mentor/coach •Derive high-level trends of both strength/development •Deliver potentially difficult feedback in live coaching sessions •Review 40+ interactions quarterly •Deliver positive and difficult written feedback •Serve as Quality Blog North America POC: write 3+ posts quarterly, coordinate/edit all posting to ensure global applicability, design/market contest to boost interaction/reviewer contribution/readership Misc. •Audit Trainings and lead Noogler onboarding/training •Google Cares Communication Team (Q3 2010- Q1 2011)
WorkforceLogicPeople Ops Program Coordinator, Employee Referral Team, On Site at Google
Oct. 2009 - Dec. 2009•Analyze and reply to [email protected] alias inquiries and requests •Maintain internal guide and resources to assist recruiters in processing Employee Referrals •Support "Make a Google Match" contest to incentivize referrals: adapt and revise content for messaging and promotions to 10,000+ Googlers •Determine prizes and deliver to local winners as Make a Google Match “Prize Patrol”
1stGig.comBranding/Social Media Strategist
Aug. 2009 - Oct. 2009
Madison VideoconferenceConference Coordinator, Facilitator & Technician
Dec. 2004 - Oct. 2009
Gramann ReportingCustomer Service Specialist
May. 2002 - Oct. 2009
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