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Network Power<100 people
Roles
🏦100%
Finance
👍50%
Sales & BizDev
🗿50%
HR
Geos
🇦🇺50%
Australia
Work Background
National Australia BankBusiness Banker, Business Retention
Jan. 2023Australia Delivered professional client and stakeholder communication to ensure trust and transparency.
Managed credit submissions for residential and commercial facilities with a strong understanding of risk
frameworks and credit policy.
Supported SME customers under Delegated Commitment Authority (DCA), assessing credit worthiness and
structuring appropriate solutions.
Promoted customer retention by delivering holistic banking products including FX, Merchant Terminals,
Equipment Finance, Wealth, and Trade Capital.
Built strong, enduring relationships through proactive engagement and understanding of evolving personal
and business financial needs.
Achievements:
Exercised Delegated Commitment Authority (DCA) in strict alignment with NAB Credit Policy and Risk Appetite
Strategy.
Completed Certificate in Financial Crime Processes & Technology Masterclass to strengthen risk management
capabilities.
National Australia BankBusiness Associate, Insights & Growth
Mar. 2022 - Jan. 2023Australia, Melbourne Built strong rapport and trust with business customers to enable in-depth needs analysis and tailored banking
solutions.
Collaborated effectively with referral partners, incorporating feedback to improve service delivery.
Identified and mitigated potential risks to safeguard clients and protect the bank’s interests.
Clearly communicated the bank’s full value proposition beyond standard servicing, promoting holistic
solutions.
Contributed actively to daily team rhythm, reporting, and ongoing professional development.
Achievements:
Successfully opened new business transactional and savings accounts to support client needs.
Delivered training and upskilled colleagues on DocuSign processes for operational efficiency.
Completed training in QuickBiz lending platform, facilitating unsecured overdrafts, loans up to $100,000, and
business credit cards up to $50,000.
Selected as a member of the pilot team for the DBL unsecured lending platform.
Completed Career Qualified in Banking (CQIB) certification.
National Australia BankCustomer Service Banker, Business Customer Care
Feb. 2020 - Mar. 2022Australia, Melbourne Delivered high-quality, customer-focused solutions in a fast-paced call centre environment.
Built trust with clients through consistent honesty, integrity, and proactive engagement.
Identified and resolved customer issues efficiently, collaborating closely with team leaders.
Maintained strong attention to detail to ensure accurate, compliant service delivery.
Promoted fair and sustainable solutions that prioritised customer outcomes.
Worked collaboratively with internal teams to achieve shared objectives and improve service standards.
Achievements:
Completed Australian Financial Services Licence (AFSL) Tier 2 Accreditation to deepen product knowledge and
compliance capability.
Managed internal Teams chat, supporting over 100 colleagues with prompt, accurate service guidance.
Delivered peer training for internet banking, credit card, and lending processes, promoting first-call resolution.
Mentored and supported new customer service bankers to build team capability and maintain service quality.
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