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Work Background
Bishop FoxDirector Of Information Technology
May. 2022Remote
Berkshire Hathaway Homestate CompaniesTechnical Support Manager
Mar. 2019 - May. 2022Omaha, Nebraska, United States
Berkshire Hathaway Homestate CompaniesTechnical Support Supervisor
Aug. 2017 - Mar. 2019Omaha, Ne
Berkshire Hathaway Homestate CompaniesTechnical Support II
Sep. 2012 - Aug. 2017•Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
•Configures and installs computer, peripheral and network equipment such as terminals, keyboards, printers, desktop computers and communications equipment, installs software.
•Tracking request tickets and frequently communicate updates and status
•Basic administration of servers
•Windows PC Desktop Support
•Microsoft Office Support
•Basic LAN setup and support: DHCP, DNS, TCP/IP
•Mobile Device Support
•SEP
•Monitor Back-Up Exec jobs and create restore jobs as necessary
Creighton Medical AssociatesDesktop Support Technician
Aug. 2006 - Sep. 2011
Midwest Eye CareDesktop Support
Jul. 2001 - Aug. 2006
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