Jennifer Russell

Customer Care Specialist

Graduate StudentCall Center TrainerCustomer Retention SpecialistData Entry SpecialistTyping Specialist🎓 StudentTutorCall CenterCustomer Support RepresentativeCustomer ServiceData EntryEducationLecturerChat SupportLive ChatCustomer Care SpecialistSoft Skills Trainer

I have been a high school teacher for 26 years. I taught math for the first 8 years. I hold a Master's in Mathematics and have been teaching Chemistry for the past 18 years. I also worked part-time at Crate & Barrel for 9 years. During the first four years, I worked on the housewares sales floor, but I also gained experience with inventory and shipping in the stockroom and assisted with showroom visuals. When the pandemic hit, I switched to remote customer service for the company, where I worked for another 5 years. I used different POS platforms and accessed many data fields to complete this job. I handled calls, chats, texts, and emails to assist customers. I was promoted to Advanced Customer Care and trained others remotely in the role.

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