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Work Background
iAVice President, Enterprise SW Programs & Platform
Nov. 2024Long Beach, California, United States
iASenior Director, Software Platforms
Jan. 2023 - Nov. 2024Long Beach, California, United States
Orange Grove Fit Body Boot CampPart Owner
Nov. 2022 - Oct. 2024Tucson, Arizona, United StatesFit Body Boot Camp's signature 30-minute Afterburn workouts combine High Intensity Interval Training (HIIT) with Active Rest Training to produce fun workouts that burn twice the calories in half the time and keep your metabolism running at a higher rate for up to 36 hours post workout.
Sweater Cashmere FundFounding Member
Jun. 2022 - Jun. 2023Long Beach, California, United StatesThe Sweater Cashmere Fund is the VC fund for everyone and the flagship fund for Sweater Ventures. The Sweater Cashmere Fund seeks to provide long-term capital appreciation through an actively managed portfolio of private, venture capital investments.
iADirector, Software Platforms
Feb. 2022 - Jan. 2023Long Beach, California, United States (Remote)
iAHead of Software Program Management
Aug. 2021 - Feb. 2022Long Beach, California, United States (Remote)
iASenior Program Leader - PMO
Jan. 2021 - Aug. 2021Long Beach, California, United States (Remote)
AmazonSenior Product Manager - Books
Jan. 2020 - Jan. 2021Seattle, WAAs a Senior Product Manager, I lead the design and implementation of products to address opportunities to improve our customer experience. This includes guiding our broader team to make the appropriate trade-offs to optimize resources to deliver for customers. Specific responsibilities include development of product vision and roadmap, collaborating with technical teams to drive development, collection and refinement of business requirements from customers and internal/external stakeholders and managing project milestones from design to release.
AmazonSr. Integration Program Manager - Books
Dec. 2019 - Jan. 2020Seattle, WAAs a Sr. Integration Program Manager (IPM), I am responsible for ensuring operational readiness in order to support customer-facing and internal launches. I execute on the integration of strategic, cross-functional, and global eBook and print book changes.
AmazonIntegration Program Manager - Kindle Content
Dec. 2018 - Dec. 2019Seattle, WAAs an Integration Program Manager (IPM), I am responsible for ensuring operational readiness in order to support customer-facing and internal launches. I execute on the integration of strategic, cross-functional, and global eBook and print book changes.
AmazonOperations Manager - Kindle Content
May. 2018 - Dec. 2018Seattle, WA
AmazonGroup Manager - Customer Connection (C2)
Jul. 2017 - May. 2018Seattle, WA
AmazonGroup Manager - Virtual Customer Service (VCS)
Jul. 2017 - Jan. 2018Seattle, WAAs a Group Manager, I am responsible for coaching and supporting my two Team Managers to build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service.
• Leader of three Team Managers and 30+ Customer Service Associates both virtually and physically, ensuring that they supported and empowered to deliver a world class experience.
• Led pioneering team through the launch of Amazon Go store, a new kind of store with no checkout required.
AmazonGroup Manager
Apr. 2017 - Jul. 2017Winchester, KYAs a Group Manager, I am responsible for coaching and supporting Team Managers to build a work environment where associates are engaged and feel a positive sense of achievement about their role in delivering world class service.
• Key resource for "Pizza Team" intended to drive customer service improvements globally within the customer service organization. Assisted in developing KPIs by working backwards from the customer to ensure the process was oriented around and benefited our end users.
• Contributor in the development of WIN's Women in Leadership Program. Co-facilitated monthly workshops that helped create a lasting community for 50+ female people leaders.
• 1 of 2 Leaders as Teachers (LaT) selected for the pilot brick and mortar rollout of Toward Training. Co-facilitated a 5-day training for 10+ Group Managers to drive success during the global re-organization within customer service operations.
AmazonCustomer Service Manager - Amazon.com & Amazon.ca
Jul. 2015 - Apr. 2017Winchester, KYAs a Customer Service Manager, I am responsible for driving vision and empowering Team Leaders and Customer Service Associates to continually raise the bar while being Earth's most customer centric company.
• Defined and cultivated vision for teams of up to 55 Customer Service Associates and two Team Leaders to exceed weekly performance and productivity metrics.
• Partnered with Canada Country Leader on a weekly basis to resolve internal and external escalations regarding Amazon.ca customer service.
• Analyzed key performance outputs and served as the voice of the customer for the global Amazon.ca customer service network and reported to CA senior leadership through three weekly business reviews.
• Led multiple cross-functional network impacting projects simultaneously and engaged necessary stakeholders to meet established deadlines.
• Acted as a key business point of contact for VP/CEO level escalations and CA business related inquiries from teams outside of the customer service network.
• Served as global owner for teams participating in the CS performance related payout system and coordinated with international leaders to ensure accurate payouts for associates.
• Developed and executed site wide "Think Big Initiative" engaging 600+ associates to innovate on behalf of our customers and pitch their ideas to site leadership.
Discover Financial ServicesOperations Internship Program
Jun. 2014 - Aug. 2014Phoenix, AZ
Canyon RanchBusiness Development Intern
May. 2013 - Aug. 2013Tucson, AZ
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