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Work Background
Catbird NYCOffice Manager
Sep. 2022New York, United States
goTennaOffice Manager
Oct. 2018 - May. 2020Greater New York City Areao Oversaw the workflow of all employees to ensure they were at their most productive and happy
o Organized with and developed key relationships with multiple vendors to keep the office clean and safe
o Monitored and ordered office supplies, cleaning supplies, furniture, appliances, and electronics as needed
o Developed new interviewing and onboarding standards to ensure new employees were set up for success
o Created several different social experiences for the team: happy hours, team lunches, holiday parties, birthday’s, etc.
D3 NYCClient Solution Manager
Nov. 2017 - Jul. 2018Greater New York City Areao Developed, maintained, and managed detailed project plans, action item registers, and major milestone timelines for all assigned projects.
o Served as the primary client contact on the day-to-day development and implementation of marketing communications programs, providing effective direction to ensure that the agency is properly managing client expectations. o Maintained communication with stakeholders and provided status reports to other Project Managers, vendors, stakeholders, and resources.
o Worked collaboratively with executive and creative teams to develop and maintain all communications and materials.
o General administrative duties to support executive and client services teams.
Alpha Audiotronics, Inc.Marketing & Operations Coordinator
Feb. 2017 - Nov. 2017Greater New York City Areao Coordinated Social Content Program across all platforms under direct guidance of Director of Marketing.
o Generated new social media content and managed the marketing and publication of such content.
o Worked closely with PR firm and Director of Marketing in drafting press releases. o Assisted at trade shows, customer activations, and events.
o Trained retail sales personnel.
o Assisted Chief Operating Officer in fulfilling orders, communicating with third-party providers and maintaining inventory records. o Managed product returns program.
o Took ownership over light day-to-day office management.
Alpha Audiotronics, Inc.Customer Experience Agent
Nov. 2016 - Feb. 2017Greater New York City Areao Answered customer inquiries and provided technical support via phone, email, and live chat.
o Worked closely with engineers to understand technical issues and craft simplified answers for customers.
o Managed and trained interns in company’s firmware updating program.
Silvercup StudiosExecutive Assistant to the President (Contract)
Feb. 2016 - Aug. 201642-22 22nd St, Long Island City, NY 11101o Assisted the company President and three other executives with day-to-day tasks, including managing phone calls, booking travel/accommodations, and drafting emails/letters.
o Managed parking space assignment program for multiple productions and employees.
o Answered all incoming calls for the executives and the main line for the company
o Took care of personal and professional calendars as well as event attendance and donation receipts.
Motivate DesignExecutive Assistant Office Manager
May. 2015 - Feb. 2016Greater New York City Areao Composed and prepared a high level of correspondence and screened and directed incoming calls.
o Partnered with multiple departments within the company to fulfill requests.
o Managed meticulously complex personal and professional schedule + appointments.
o Assisted in managing the CEO’s social media.
o Organized and coordinated meetings, prepared agendas, and managed follow-ups.
o Handled building maintenance, office management, and technological support for all departments.
o Coordinated flight/transportation, hotel, and dining arrangements for CEO and staff. Coordinated with department heads and IT to execute employee onboarding.
o Directed logistics for companywide events and client meals.
o Managed and oversaw the cleaning team.
SoulCycle Inc.Front Desk Studio Staff Member (Part Time/Temp)
Apr. 2015 - May. 2015Greater New York City Areao Assisted the Studio Management in daily studio tasks and projects.
o Provided support to the SoulCycle instructors to ensure a successful class check-in process.
o Assisted with the training and coaching of new hires for the front desk staff team.
o Maintained product knowledge for all studio retail operations.
onefinestaySeasonal Member Services Specialist (Contract)
Nov. 2014 - Apr. 2015Greater New York City Areao Managed relationships with guests utilizing proactive and reactive communication.
o Engaged in logical + critical thinking for strategizing with the operations, design, customer service, and management teams.
o Initiated and took more responsibility during peak season by corresponding with guests, hosts, and other team members in the company’s other domestic and international locations.
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