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Work Background
BoonAccount Manager
Nov. 2024Austin, Texas, United States
GoDaddyCustomer Success Team Lead
May. 2020 - Jul. 2024Austin, Texas, United StatesManaged high-risk, high-value accounts with custom strategies contributing over $2.4M in annual revenue and led a team of 16+ onboarding specialists and account managers. Developed a successful client outreach program that improved NPS scores, onboarded 100+ accounts monthly, and provided mentorship and training to junior account managers, enhancing team performance and customer satisfaction.
GoDaddySenior Account Manager
Jul. 2018 - May. 2020Austin, Texas AreaServed as a strategic consultant, guiding 350+ small to medium-sized businesses in digital marketing best practices and campaign execution across multiple platforms. Through building strong client relationships, meeting retention goals, and collaborating with cross-departmental teams, I ensured consistent, high-quality customer experiences and proactive solutions for evolving client needs.
FlexAlliances & Channel Program Manager
Feb. 2017 - May. 2018Austin, Texas AreaSuccessfully managed a network of 35 channel partners and over 140 sales team members, implementing strategic improvements to boost close rates by 15% and reduce cancellations by 25%, while overseeing $275k in project revenue and driving 150% YoY growth. Additionally, handled $450k in annual revenue from top-tier solar installers, managed a $50k marketing budget, and led cross-functional collaboration to enhance sales enablement, troubleshooting support, and partner onboarding.
Revolve Solar Inc.Sr. Solar Consultant & Customer Advisor
Sep. 2016 - Feb. 2017Austin, Texas AreaGenerated an average of 200 residential and 2-3 commercial qualified leads per quarter, achieving one of the top close rates in the company. Spearheaded the implementation of lead management software, boosting productivity by 10%, and prepared 8-10 sales proposals weekly, representing up to $150k in potential weekly revenue.
NRG EnergyProgram Manager
Aug. 2015 - Sep. 2016Houston, Texas AreaDeveloped financial projections and go-to-market strategies for multiple solar projects, yielding $180M in EBITDA, and designed customized sustainability solutions for C-level clients, driving $120M in potential revenue. Also managed Salesforce updates and cross-departmental reporting for sales teams and executives, boosting productivity by 12%.
NRG EnergyStrategic Marketing Manager
Jan. 2015 - Aug. 2015Houston, Texas AreaCreated and executed the SMB go-to-market strategy for NRG Street Charge, achieving 192 units sold and $2M in revenue in 2015, while increasing inbound leads by 20% through competitive analysis and enhanced digital presence. Acted as a Brand Ambassador at NRG-sponsored events, fostering consumer engagement and managing a $50k budget to promote the product across key verticals.
NRG EnergyStratetic Marketing Associate I & II
Sep. 2012 - Jan. 2015Houston, Texas AreaDrove a 15% year-over-year lead growth for NRG Home Services by identifying target audiences, developing digital advertising campaigns, and managing high-impact marketing assets across 24+ sponsorships. Additionally, launched major team promotions, including an NFL sweepstakes that generated over 38,000 leads, while enhancing engagement with high-profile corporate documents for employees and investors.
Reliant EnergyMarketing Intern
Jun. 2012 - Sep. 2012Houston, Texas AreaAssisted in the development and implementation of mass advertising campaigns, providing strategic recommendations for future commodity electricity plans. Managed engagement reporting across social platforms, supported blog content, and prepared weekly call volume and web traffic reports.
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