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Work Background
TradestarsTechnology Director
Apr. 2024London Area, United Kingdom
TradestarsTech integration lead
Jul. 2023 - Apr. 2024London, England, United Kingdom
The Ops WomanThe Ops Woman: Tech Operations Consultant
Nov. 2022 - Apr. 2024London, England, United KingdomI am currently engaged in multiple contracts where I am providing operational strategy and implementation services to a diverse range of clients in the professional services industry. Specifically, my work involves: -Implementing technology solutions such as Hubspot and Xero, along with various other CRMs and Project Management tools to help streamline business processes. -Conducting comprehensive process mapping exercises and providing process improvement recommendations across multiple business functions. -Designing and implementing system and business automation solutions to increase efficiency and reduce manual workload. -Developing operational efficiency and cost reduction strategies to drive profitability and growth for my clients. I am committed to delivering high-quality, tailored solutions to each of my clients, and am constantly seeking new and innovative ways to enhance their business operations.
Click Lab DigitalClient Strategy and Project Specialist
Nov. 2022 - Sep. 2023- Project planning including designing project plans, creating plans within the project management system, and managing through to completion
- Liaising with clients to identify and define requirements, scope, and objectives
- Acting as the point of contact and communicating project status to all participants
- Assigning tasks to internal teams and assisting with schedule management via project management software
- Evaluating existing partner lifecycle management processes and helping to devise and implement new ones, supporting the lifecycle of partner relationships from sourcing to implementation to sales enablement and execution
TerangaOperations Manager (contract)
Nov. 2022 - Jun. 2023- Business Operations Support as and when required by Founder
- CRM implementation: Pipedrive set up from scratch with Zapier automation including system customisation, MI reporting setup, and management.
- CRM Management: Keeping CRM up to date including data management, user support, process improvement, optimisation, and integrations.
- Process Support: Continuous improvement of business processes on an ongoing basis
HAL ConsultingOperational Strategy Manager
Nov. 2022 - May. 2023- Designing and executing a brand-new sales operations process
- Business process mapping of current sales processes to identify roadblocks
- Implementing new CRM from scratch: It was decided Zoho was the perfect fit so I implemented it from scratch including automation with Zapier, sales processes, and MI reporting.
- Creating new SOPS for multiple business functions
- Business automation through the new tech stack
- Sales Automation to increase the efficiency of the BD process
- Tech training and support on new systems and tools to the back office team
- Evaluating and optimising the sales process to ensure that it remains effective over time. This
includes analysing sales data, and making adjustments to the sales process as needed.
The Ops CrowdFounder and Director
Apr. 2017 - Oct. 2022EuropeThe Ops Crowd is the key to success for any scale-up, providing a fully-remote team based in the UK dedicated to driving implementation and operational efficiency through technology integration and automation. Our comprehensive deployment and execution strategies enable business leaders to concentrate on growth and scalability, with the peace of mind that the essential elements of a cost-efficient, consistent, and profitable business are being handled. If you believe that we are the ideal company to support your business, please don't hesitate to contact us. After five years of success, The Ops Crowd ceased operations in October 2022. The closure was prompted by the directors' desire to pursue individual career paths in their respective specialist areas.
Haigh AssociatesSenior Consultant
Feb. 2017 - Jul. 2017London, United KingdomHaigh Associates is a leading talent acquisition firm providing the highest quality technology professionals on a permanent, contract and interim basis. Haigh Associates represents the next generation in talent acquisition. Operating on a global scale, we help some of the world’s most exciting organisations procure exceptional talent. Our methodology is crafted by experienced technology recruitment leaders who understand that deep market specialisation and market networking is crucial to continued success. We believe that recruiting exceptional, experienced talent for our own firm is key to delivering a successful fully serviced approach to our clients and candidates alike - delivering excellence through unrivalled understanding. Haigh prides itself on sourcing outstanding talent and is partnered with a wide range of clients - from the most exciting start-up businesses, through to Investment banks and Blue-chip organisations. Our experienced team of consultants have been trained in the art of headhunting candidates said to be scarce by the average recruitment firm. Tel: +44 (0) 203 637 6101
Email: [email protected]
www.HaighAssociates.com
Aston CarterChange and Transformation Consultant- Commerce and Industry
Jun. 2016 - Mar. 2017London, United KingdomResponsible for delivering into and developing relationships in strategy/business change within leading FTSE 100 industry clients. Account manager for several key accounts.
Aston CarterRecruiter
Dec. 2015 - Jun. 2016London, United KingdomI’m currently a recruiter in our change & transformation recruitment team in our commerce & industry patch. I work with a variety of leading FTSE100 clients across transformation positions in: * Operational Improvement - Lean/six sigma * Process improvement, BPR, performance management * Transaction Services - Mergers & Acquisitions, due diligence * Strategic change and business transformation * Change Management * Operational Strategy * Supply chain transformation * Procurement strategy & transformation We provide bespoke recruitment solutions to a broad range of specialist industry teams within these organisations, identifying candidates with domain expertise within: * Telecoms, Media and Technology * Energy & Utilities * Oil & Gas * Pharma/Life Science * Retail * FMCG
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