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Work Background
HertzBusiness Analyst
Feb. 2021Massachusetts, United States- Designed and implemented executive reporting and data analysis across a large business segment. - Managed ad-hoc projects including SOP design, data organization and cross-team collaboration. - Led from it's inception an SAAS sales team which accomplished above-expected results.
- Acted temporarily on a small team as a QA analyst beta testing a new operating platform; testing features and reporting bugs through JIRA Atlassian.
HertzAccount Representative
Feb. 2018 - Feb. 2021Massachusetts, United States- Acted as a SME to perform liaison duties with a number of national insurance carriers, growing revenue and transactions each year.
- Oversaw minor projects at the departmental level and assisted management with reporting.
- Worked in tandem with multiple stakeholders and departments to ensure B2B customer satisfaction.
HertzManager Associate II
Apr. 2017 - Feb. 2018Norwood, Massachusetts, United States- Performed managerial and operator duties to ensure the continued success of our rental branch.
- Arranged sales calls with local dealerships and body shops to garner new business and maintain old.
- Organized on-boarding of new entry-level employees to assist in various branches throughout our region
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