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Work Background
Outworx Contact CentreCall Center Manager
Nov. 2023Umhlanga, KwaZulu-Natal, South AfricaCustomer Service Team Leader Furniture retail campaign Jewelry retail campaign Experience in: Upskilling 60+ trainees
Customer escalations Client calls
Quality Assessment calls
CRM(virtual stock, kube, zendesk, kustomer & metapack) Lead over 90 agents within role as a team leader for voice, chat, emails, WhatsApp, Facebook & Instagram
Outworx Contact CentreCall Center Customer Service Representative
Jun. 2023 - Nov. 2023Umhlanga, KwaZulu-Natal, South AfricaCustomer Service Agent in Retail campaign Roles: Retentions
Cancelations
Refunds
Replacements Experience in: Upskilling trainees
Subject Matter Expert
CCI GlobalCall Center Representative
Feb. 2023 - Apr. 2023Durban, KwaZulu-Natal, South AfricaBusiness Insurance Broker Role: Link businesses with the best suitable business insurance company. Voice campaign CRM navigation Experience
McDonald's South AfricaCrew Member
Mar. 2021 - Jan. 2023Durban, KwaZulu-Natal, South AfricaPositions worked: Register
Kitchen
Lobby
Cleaner
Griller
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