Donna Crawley - Business Analyst / Project Manager,

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Work Background

Planet TechnologiesBusiness Analyst / Project Manager

Oct. 2022• Business Analyst on ECM project providing a SharePoint Online based comprehensive document management system and intranet solution, and migrating data from eDocs to SPO • Business Analyst on the Quantum Engineering project providing OPM with industry insight and expertise in quantum computing, recommendations and guidance on goals and objectives, and positioning OPM as a leader in federal quantum readiness. • Project Manager on the MS Gold Logging project providing log data integration, retention, and optimization professional services to ensure efficient and reliable log ingestion into Azure Sentinel from various sources, enhancing the organization's cybersecurity monitoring and incident response capabilities. • Analyzed project documents translating them into actionable project backlogs • Created and maintained project backlogs in Azure DevOps (ADO) • Planned, managed, and facilitated agile ceremonies to optimize project workflows and deliverables • Worked with numerous cross-functional teams and stakeholders to gain understanding of business processes, determine solutions, translate them into project requirements, and align them with existing project backlogs • Facilitated with the development of wireframes, card sorting activities, and other aspects of UX design for the development of a SharePoint Online based intranet site • Utilized technical writing skills to produce numerous knowledge management tools such as user guides, technical specifications documents, market analysis reports, and other documents for client and stakeholder use • Assisted with the planning, development, execution, feedback analysis, remediation, and documentation of UAT in the SharePoint environment • Provided SharePoint coaching to UAT participants during and after UAT execution • Assisted with SharePoint QA testing and remediation

Computer World Services Corp. (CWS)Solutions Architect III

Aug. 2021 - Oct. 2022Montgomery, Alabama, United States• Assessed business objectives for project management and associated processes, procedures, and software applications; conducted gap analysis of existing versus needed capabilities; identified requirements and developed potential solutions; identified potential software and system architectures to meet business objectives and support analysis of alternatives for best fit; coordinated with multiple individuals and teams to ensure consistency and adherence to established government regulations and security postures for all internally developed software, policies, procedures, and documentation • Assisted with planning for and migrating DISA’s proprietary project management software system from the on-premises SharePoint hosted Defense Enterprise Portal Service (DEPS) to a cloud-based SaaS SharePoint Online hosted DEPS environment • Managed day-to-day activities and team collaboration using SharePoint Online • Performed project integration, coordination, and full project lifecycle support using DISA’s SharePoint Online hosted proprietary project management software system for the Implementation Management Team (IMT) • Supported the development and maintenance of the SharePoint hosted proprietary project management software application, MPETracker, in coordination with the SharePoint development team • Developed and implemented a service request form and process for enhancements to MPETracker, to establish justification and ROI, ensure consideration by all stakeholders, and acquire management approval • Managed knowledge management tools and system documentation in support of the Implementation LOB (ILOB) • Served as a point of contact for the Implementation Management Team (IMT) ensuring correspondence and issues are addressed adequately and efficiently and all incoming project request triaged and assigned to appropriate branches for implementation • Trained multiple new IMT team members on required roles, responsibilities, and procedures

Computer World Services Corp. (CWS)Software Licensing Engineer

Jun. 2019 - Aug. 2021Montgomery, Alabama Area• Define requirements for projects requiring software, software licenses, and extended support services • Collaborate with various project leads, stakeholders, and customers, to determine project software specifications • Work with vendors/acquisition specialists to define software licensing structures, quantities, stipulations, and costs • Document software licensing requirements and cost in Solution Documents (SDs) and Bill of Materials (BOMs) • Assist team members in defining requirements and reviewing project documents to ensure quality, accuracy, and consistency

Integrated Computer Solutions. Inc. (ICS)Unix System Administrator

Dec. 2017 - Jun. 2019Montgomery, Alabama Area• Monitor system performance, vulnerability, and availability in order to managing efficiency of UNIX OSs • Validate and implement critical system patches, oversee application of information security policies, coordinate monthly maintenance, and apply system upgrades, for multiple applications • UNIX Shell scripting • Develop functional requirements and coordinate with other teams on systematic enhancements or changes • Analyze situations or data related to system faults, troubleshoot miscellaneous problems, run diagnostic tests on operating systems and hardware, all requiring evaluation of intangible variables to detect and resolve issues • Work within Remedy application daily to resolve tickets for various fixes to multiple applications • Correspond with teams and customers to implement updates and resolve issues • Set up administrator and service accounts

Central Alabama Pain Management CenterFront Desk Manager

Oct. 2016 - Dec. 2017Montgomery, Alabama Area• Primary contact for all patient communication, responsible for all referrals and transfer of PII to necessary parties • Implement and monitor all automated and manual patient check-in / check-out procedures • Schedule and coordinate all out of office procedures and specialty service appointments • Contact, interview, and schedule patient pre-certifications, and acquire PII authorizations • Act as liaison between physicians, staff, and patients • Obtain consultation reports and provide to the appropriate doctors • Update and maintain data for automated systems • Serve as liaison between office personnel and software/hardware providers • Maintain and update computer systems and software

Self-employedConsultant

Jan. 2009 - Jan. 2016Fairhope, AL• Consult on as needed basis for Birmingham based Traffic Data, LLC., and Skipper Consulting, Inc • Assisted in collecting Baldwin County, Alabama traffic movement data for state and private companies • Conduct road assessments which inventory, document, & verify road elements, regulations, and descriptions • Provided complex extensive reports and documentation of acquired data

Private GalleryWebsite Manager

Jan. 2007 - Jan. 2013Fairhope, AL• Manage all aspects of the website for a chain of 17 women’s clothing and accessories boutiques • In house website design, implementation, modification, maintenance, and support • Apply design changes, resolve errors, and apply patches & updates with working knowledge of HTML and CSS • Act as primary contact for software, hardware, and hosting vendors • Act as liaison between IT vendors and company management • Assist with social media marketing • Photograph, document, profile, and migrate all inventory to the website • Receive, organize, and warehouse all website inventory • Oversee all shipping functions • Oversee website customer service

The HavenExecutive Director / Board of Directors

Jan. 2001 - Jan. 2007Fairhope, AL• Hired as Executive Director with task of getting the organization up and running and established as a business • Selected, installed, and maintained all software and hardware • Hired, trained, and managed all employees • Developed and maintained public relationships with media outlets and promoted and maintained public image • Organized and implemented marketing and fundraising activities, Founder of Mystic Mutts of Revelry annual event • Established and monitored procedures for medical, social, and environmental health of all animals in residence • Organized and worked with community supporters and volunteer staff • Worked with state animal welfare groups and coalitions, along with City of Fairhope departments and personnel • Hired and trained a new Executive Director who currently still holds the position • Served as President of the Board overseeing a group of highly sophisticated, innovative, and professional volunteers invested in supporting, funding, and promoting a 501©3 non- profit

O'Neal Steel, CompuSystems, City of Birmingham, First Alabama Bank, Farm Bureau InsuranceProgrammer / Systems Analyst / Systems Architect

Jan. 1985 - Jan. 2000Birmingham, AL & Fairhope, AL• Consulted with companies in the Mobile AL area, researching requirements and options, selecting and procuring software and hardware solutions, and implementing solutions • Provided complete support for a previous employer for a specific company-wide user-oriented database reporting system which included configuring and defining mainframe data to a database; ongoing system maintenance and upgrades; promoting application use companywide; extensive training programs for non-technical employees; and providing highly complex customized reporting solutions for mangement • Served as a liaison between IT and other employees at all levels to determine, define, and interpret IT needs • Provided extensive training and support for non-technical users • Provided highly customized reporting solutions to various company executives and departments • Lead or participant on projects to research, gather criteria, design, code, test, and implement software solutions and systems using Cobol, CICS, VSAM, and JCL