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Work Background
Elektroninių mokėjimų agentūra, UABBoard Member
Dec. 2022
Ignitis LatvijaBoard Member
Jun. 2022 - Aug. 2024
Ignitis LietuvaMember Of The Management Board
Jun. 2019 - May. 2023Lithuania- Developing and executing the company's strategy and strategic action plans.
- Analysing the data and making the decisions regarding the company's products, customer service, operations, financials, HR, and risks.
- Reporting directly to the CEO and providing any necessary data to the supervisory board.
Ignitis LietuvaHead of B2C
Dec. 2018Lithuania- Leading the organization responsible for private customers (the team of ~200 employees serving 1.6m private households using Ignitis' products - electricity, natural gas, solar panels, solar parks, heating solutions, electric vehicle charging stations and other).
- Establishing and developing the best in class commercial organization, dedicated to serving our customers in the best possible manner (constantly growing the NPS - net promoter score).
- Developing the team of mid-level managers responsible for sales, customer service and channels, product development and innovations, digital, operations.
- Actively participating in the Lithuanian households' electricity market liberalization (started 2020) - fighting for customer acquisition and retention.
- Responsible for increasing EBITDA for Ignitis' private customers business line as a whole.
FranmaxHead of Franchise Management Area
Aug. 2018 - Dec. 2018Lithuania- Leading 3 teams responsible for Project and Portfolio management, Quality, and Processes.
- Setting up Project Management Office organization (projects governance, team of professional project managers, portfolio management), managing various IT and organizational development projects.
- Creating and supporting process management competence center responsible for process management and improvement methodologies across Maxima group companies.
- Ownership of retail master data (based on SAP), its support, development, operations.
- Maintaining and improving quality system of the goods across the supply chain (from manufacturing to products in stores).
- Working closely with Maxima group's community/peers in Project Management, Quality, and Processes areas.
- Reporting directly to the CEO.
FranmaxHead Of Project Management Office
Jan. 2018 - Aug. 2018Vilnius- Setting up Project Management Office organization (projects governance, team of professional project managers, portfolio management).
- Large scale international project implementation to comply with GDPR legislation (program through 11 Maxima Group’s companies in Lithuania, Latvia, Estonia, Poland, Bulgaria, Spain).
- Creating project management culture in the company.
- Reporting directly to the CEO.
Telia LietuvaHead of Business Excellence
Sep. 2017 - Dec. 2017LithuaniaHelping Telia Lietuva to get more fit by making things more excellent:
- Simplifying processes in order to become easy to deal with for our customers.
- Leading large scale changes for costs optimization and efficiency.
Telia LietuvaHead Of Product Management
Feb. 2017 - Sep. 2017Vilnius, Lithuania- Leading products management team to achieve great results.
- Large scale product development projects implementation.
- Developing strategy for products and roadmap management.
- Development of products/services, including TV (IPTV, VOD/sVOD, DVBT, TV everywhere), mobile services (mobile internet, roaming, both postpaid/prepaid), home internet (FTTH, DSL, WiFi), value added services (entertainment, security, identity, operator billing, easy living), equipment services (insurance, IoT, maintenance) & other.
- Partners relationship management and purchasing of video content (TV channels, video on demand providers – movies, series).
- Leading changes for costs optimization and efficiency.
- Active contribution to development of group's marketing mix.
OmnitelHead of Product Management
Dec. 2015 - Feb. 2017Vilnius- Leading products management team, including TEO LT.
- Project management for complex product development initiatives.
- Developing strategy for products and roadmap management.
- Product development for mobile businesses (voice, messaging, mobile internet, internet of things, value added services, equipment services and other).
- Leading changes for costs optimization and efficiency.
- Active contribution to development of group's marketing mix.
- Development and optimization of product lifecycle management processes.
„Teo“Head of Product Management
Dec. 2015 - Feb. 2017Vilnius- Leading products management team including Omnitel.
- Project management for complex product development initiatives.
- Developing strategy for products and roadmap management.
- Product development for fixed businesses (home internet, TV (IPTV and OTT), voice, value added services, equipment services and other).
- Partners relationship management and purchasing of video content (TV channels, video on demand providers – movies, series).
- Leading changes for costs optimization and efficiency.
- Active contribution to development of group's marketing mix.
- Development and optimization of product lifecycle management processes.
OmnitelHead of Products Management
Feb. 2013 - Dec. 2015- Leading the team.
- Large scale projects implementation.
- Developing strategy for products and roadmap management.
- Product development for mobile businesses (voice, messaging, mobile internet, internet of things, value added services, equipment services, prepaid, roaming, M2M, and other).
- Developing online channels (public webpage, self-service, e-shop).
- Development and optimization of customer processes.
- Quality and customer insights supervision (NPS, mystery shopper, other), management of improvement loop.
- Purchasing and vendors management regarding equipment products (phones, tablets, laptops, modems, routers, SIM cards, accessories).
- Leading changes for costs optimization and efficiency.
- Active contribution to development of group's marketing mix.
OmnitelHead of Quality and Customer Experience Services Group
May. 2012 - Feb. 2013- Leading quality and customer experience team.
- Large scale projects for quality improvement.
- Management and development of company's quality system.
- Supervision of quality KPIs (NPS, Mystery Shopper, UCR and others).
- Assignments portfolio management and support (IT development tasks).
- Development of self service channels, ordering and subscription management processes.
- Development of self service, ordering and subscription management processes.
FinastaHead of Products Development Unit
Feb. 2009 - May. 2012- Management of Finasta group's products development team.
- Implementation and development of project management framework, culture, and Project Management Office.
- Project management (strategic and large scale projects).
- Implementation and development of banking and investments products, processes, IT systems.
- Member of Project Management Office, project portfolio management.
- Active contribution to development of group's marketing mix.
Vilnius University Students Investment FundChairman of the Board
Nov. 2006 - Nov. 2007- Leading and managing the board (7 members) of the first students investment fund in Lithuania.
- Asset management, investments.
FinastaProjects & Products Manager
Sep. 2006 - Feb. 2009- Project management (implementation and development of various investments products, processes, IT systems).
- Member of Finasta bank establishment team, contribution to core banking system implementation.
- Customer experience and customer service development (investment services, customer reports, other).
- Sales data and various processes analysis, insights, proposals for changes in processes and products.
FinastaInvestment Consultant
Sep. 2005 - Sep. 2006- Providing professional advice on investment products for the customers.
- Preparing and presenting offers for the customers, selling investment products.
- Customer relationship management.
AIESECExternal Relations Manager
Sep. 2005 - Sep. 2006External relations manager of the ER team at international students organization AIESEC Vilnius, Lithuania.
AIESECSales Manager
Sep. 2004 - Sep. 2005Sales manager of the NGO/GO team at international students organization AIESEC Vilnius, Lithuania.
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