Federal Reserve Bank of RichmondFederal Reserve Bank of Richmond, VA – Treasury Dept (via Peraton)
Aug. 2023 - Apr. 2025United States• Delivered 10+ critical IT initiatives, including Azure cloud and OMS migrations, Control-M Java and Enterprise Password Vault upgrades, Hitachi g1500 to VSP5600 migrations, SAP BO implementations, and EOL server decommissions by directing 30+ SMEs per project and maintaining alignment with schedule and budget, reducing operational risk and enhancing scalability.
• Spearheaded Agile ServiceNow rollout, replacing Jira and Remedy to streamline ITSM functions and improve reporting accuracy.
• Standardized onboarding templates for CMM ITSM, cutting manual effort and increasing data reliability.
• Led risk mitigation efforts using MS Project and ITIL-based planning, ensuring consistent on-time delivery.
• Enhanced stakeholder communication via SharePoint dashboards and executive-ready PowerPoint reports.