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Work Background
University of Florida College of the ArtsContent Manager
Jan. 2024Gainesville, Florida, United StatesLead development and execution of comprehensive website migration strategy, ensuring seamless transition and creation of accessible content repository. Collaborate with departmental directors and subject matter experts to refine existing content, cultivate new material, and engineer page UI/UX aim to unveil user-friendly websites for all stakeholders. Engage in regular troubleshooting and enhancement of webpage components with website vendors, providing an intuitive WordPress platform for future maintenance and updates. Establish and maintain dynamic style guide to ensure design and content consistency across the website. Chair weekly briefings with the communications team and faculty, offering demonstrations, Q&A sessions, and ideation meetings. • Devised strategic website migration plan that significantly improved content accessibility and process efficiency. • Led the implementation of new website UI/UX design, understanding and employing its use cases and on-page, preproduction drafts of the site design with new components, resulting in modernized, dynamic interface that enhanced user experience for prospective and current students and faculty.
EEGer NeurotechnologyContent Designer/Education Coordinator
Apr. 2022 - Dec. 2023Gainesville, Florida, United StatesSpearheaded the development of User Experience Principles through extensive research and cross-functional collaboration, resulting in content that resonated with target audiences and adhered to industry best practices. Managed the creation and execution of educational webinars, planning and coordinating five new sessions monthly while collecting and integrating participant feedback. Aligned company processes, projects, and strategic goals with executive vision as Content Designer/Education Coordinator, ensuring cohesive approach to organizational objectives. Streamlined project management by maintaining comprehensive lists with clear timelines, milestones, and success criteria. Optimized content for SEO and enhanced user engagement through tailored content strategies. • Achieved 48% increase in Average Daily New Users. • Drove 53% increase in daily page views. • Boosted average session duration per user by 2 minutes and 24 seconds.
Humane Society of Hernando CountyVolunteer
Feb. 2022Brooksville, Florida, United StatesWhile in search of a new career, I volunteered at the Human Society. My tasks included walking the dogs, spending time with the cats, and cleaning out cages.
United Way of North Central FloridaHousing Document Navigator
Apr. 2021 - Jan. 2022Gainesville, Florida, United StatesSupported clients and their families in overcoming homelessness by preparing essential documentation for housing applications. Maintained and ensured continuous access to required documents, facilitating smoother transition to stable living situations. Engaged in case-conferencing and the coordinated entry process, updating case managers on client statuses and advancing housing readiness. Responded to referrals and requests for assistance, meeting all mandated response times. Gathered objective information from service seekers to inform effective assistance strategies. Cultivated productive relationships with local community members and external agencies, securing access to critical resources for clients. • Facilitated the acquisition of permanent housing for four individuals and two families. • Supported 80 individuals in obtaining birth certificates, social security cards, IDs, and other essential documents needed for housing applications.
Shadow HealthNarrative Designer
Sep. 2019 - Jan. 2020Gainesville, Florida, United StatesExecuted narrative design tasks within the Agile framework, utilizing Atlassian tools to streamline workflow and enhance project management. Authored compelling and realistic dialogue for virtual patient simulations, integrating content into advanced language algorithmic models. Developed educational content specifically for nurse training programs. Employed exceptional research abilities and meticulous attention to detail to create engaging instructional materials. Collaborated in cross-functional team environment, contributing to cohesive user experience and maintaining high standards of content delivery. • Developed four comprehensive virtual patients, including detailed personal, family, and medical histories, unique personalities, and individualized dialogues, integrated into training software for nursing students.
Third House Books & CoffeeDirector
Oct. 2015 - Apr. 2019Gainesville, Florida AreaLed Third House Books & Coffee, overseeing daily operations, customer service, and community engagement. Managed diverse inventory of books and coffee, ensuring well-curated selection to meet customer preferences and trends. Oversaw financial aspects, including budgeting and financial planning, to maintain profitability and growth. • Organized and presented the debut reading of Dr. Ibram X. Kendi’s National Book Award-winning book, “Stamped from the Beginning”. • Arranged and facilitated the debut reading and sale of National Book Award-winning author Lauren Groff’s short story collection, “Florida” (sold out). • Coordinated, promoted, and hosted 6 “behind the music” sessions featuring both touring and local bands. • Established and led three successful book clubs. • Achieved profitability for the bookstore within 4 years, increasing gross revenue from $33.1K in 2017 to $48.2K in 2018, and $50.02K in 2019.
Santa Fe CollegeAdjunct Instructor
Aug. 2012 - Dec. 2012Designed and taught composition courses. Managed classrooms of college students, adult education students, and dual-enrolled high school students.
University of FloridaInstructor
Aug. 2008 - Apr. 2013Taught writing and literature classes of up to 19 students, including “Research Writing” (Fall 2008, Spring 2009, Fall 2011), “Survey of American Literature” (Summer & Fall 2009), and “Writing About the American University” (Spring 2010), “Writing About South Africa” (Fall 2010), “Argument and Persuasion” (Spring 2011) and “Writing About Social Justice” (Spring 2012). Acted as a Teaching Assistant for Tenured Professors, leading three discussion sections for “Humanities 2305: What is the Good Life?” Created original lesson plans and assignments to help students develop their critical thinking and writing skills in order to present a polished and credible argument to their desired audience(s). Worked with a diverse population of students, including students from a wide range of ethnic backgrounds, first generation college students and non-native speakers of English.
nSight, Inc.Associate Project Manager
Nov. 2004 - Aug. 2005Responsible for production process of 9-12 medical textbooks per cycle for client, Lippincott Williams & Wilkins. Formulated production schedule and coordinated all logistical deadlines associated with each title. Managed freelance copyeditors, proofreaders, indexers and production assistants; reviewed all submitted work and provided feedback in an effort to improve quality. Provided client care and management of client’s authors using weekly status reports and general correspondence via e-mail and conference calls. Coordinated and managed overseas composition of books, vetted compositor’s work, and provided feedback to ensure the best quality product. Worked with the Senior Project Manager to create a standard operation procedure manual for future work with our client(s).
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