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Work Background
BDM CarriersCo-Founder, Managing Member
Oct. 2020Greensboro--Winston-Salem--High Point AreaA long-haul and regional freight carrier with fleets based in Winston Salem and Granite Falls, NC.
GLGCouncil Member
Jun. 2020Greensboro--Winston-Salem--High Point AreaIndependent Council Member advising and helping companies navigate and achieve goals.
AVI-SPLRegional Operations Director, Eastern U.S.
Oct. 2018 - May. 2020Greensboro/Winston-Salem, North Carolina AreaA member of AVI-SPL’s senior operations management organization responsible for the direction and oversight of operational activities within the eastern United States comprising of 15 branches producing over $300M in revenue. Accountable for the overall operational performance within the region specifically focused on revenue growth, gross margin performance, organizational development and world class customer satisfaction; while, responsible for driving policy implementation and oversight, execution of Regional and Line of Business objectives and targeted initiatives, and collaborating across functions and regions to achieve goals.
Achievements:
- 2019 #1 in Regional Performance
- 2018 #2 in Regional Performance
- Supported regional SI revenue growth 19.8%
- Enhanced regional gross margin 50 bps
- Enhanced regional sold vs executed 158 bps
- Reduced regional inventory reserves 70%
- Increased regional customer NPS scores 250 bps
- Enhanced regional DSO cash flow cycle 300 bps
- Regional reduction in turnover by 500bps
- Reduced regional WIP action by 9%
- 4 successful office turnarounds
- Led successful acquisition integration
AVI-SPLVice President / General Manager, Control Room Group
Aug. 2013 - Oct. 2018Tampa/St. Petersburg, Florida Area / Winston Salem, NCA business leader and coach with sales and operations ownership. Responsibilities include leading a team with a variety of technical and professional skills to solve problems, accomplish goals, and create better client outcomes. Additional responsibilities are revenue and profit generation, annual operating plan development and accountability, business planning and market strategies, project execution, help desk and managed service delivery, workforce and career development, KPI accountability, client satisfaction and the overall success of the business.
Achievements include:
- Grew sales 20%, 5yr CAGR
- Grew revenue 40%, 5yr CAGR
- Grew gross profit 17%, 5yr CAGR
- Grew operating income 37%, 5yr CAGR
- 2015 AVI-SPL Office of the Year
- 2016 Office ranked Top 2 in performance
- 2017 Office ranked Top 2 in performance
MicroTechVice President, Unified Communications & Collaboration
Dec. 2012 - Jul. 2013Greensboro/Winston-Salem, North Carolina Area• Leadership - led employees through organizational change, company acquisition, and rapid business growth while adapting business operations to this changing environment. • Business Operations – developed and implemented operations strategy framework, ERP/planning and Control system, process improvement and definition, capacity analysis, infrastructure and strategy, CMMI Maturity Level implementation, and facilities requirements. • Metrics & Analysis – developed, implemented, and maintained financial and operational KPI’s, BSC, and performance measurement systems. Achieved goals and objectives in Customer Satisfaction, Cost, Schedule, and Quality; in addition to managing divisional performance measures such as overhead, utilization, and P&L. • Strategic Analysis & Presentation – researched and analyzed topics, fashioned and presented business cases, plans, and strategies to senior executive management using frameworks and decision models such as simulation and optimization. • Finance – developed divisional and project budgets, acted as divisional comptroller and financial analyst, risk analysis, make vs buy, sales and revenue forecasting. • Marketing – strategy and plan development, analysis of industry/markets, management of collateral, website, and social media. • Management - managed technical & professional teams/departments to include Proposal & Quote Development, Warehousing/Logistics, Project Management, Help Desk and Managed Services, and Field & Integration Operations to deliver a high volume of projects in varying size and scope. • Human Resources - developed and maintained training, safety, and fun at work programs, position descriptions, resource/staffing requirements, mentorship, personal development, and hiring/firing. • Business Development - developed requirements, SOW, project schedules, pricing strategies, and win themes. Collaborated with partners. Negotiate responses to awards through a variety of contract vehicles.
MicroTechSenior Director of Operations, Unified Communications & Collaboration
Nov. 2010 - Dec. 2012Greensboro, NCMicroTech’s UCC division is a top SCN systems integrator providing solutions in professional A/V, command and control, secure/cross domain switching, telepresence, telehealth, digital signage, large venues, integrated building systems, distance learning, software development, and managed services to a variety of government and commercial clients. Oversee Proposal and Quote Development, Project Management, and Integration and Installation operations for MicroTech's $100M UCC Division. My teams, consisting of technical and professional skill sets and a multitude of direct and indirect reports, develop 1500+ proposals yearly and successfully deliver 135+ simultaneous domestic and international, highly technical projects in varying size and scope for a diverse list of clients. This volume has continued to increase year after year for which effectiveness and efficiency continues to be realized. Consult with senior and executive management in areas such as strategic planning, budgeting and finance, pricing structures, performance metrics, and business development.
MicroTechOperations Manager
Jun. 2008 - Nov. 2010**MicroTech acquired SIGCOM** Management level operational and supervisory position providing overall management of MicroTech Operations Department including but not limited to system installations, the 24/7 Technical Assistance Center (TAC), and warehouse supervision. Supervise predominantly but also perform hands on work for the more complicated projects but also providing analysis and process flow improvement. When problems arise in the field, travel to the site to provide hands on experience and leadership required. Resolving problems and completing the job.
SIGCOMOperations Manager
Oct. 2007 - Jun. 2008Managed installation, integration, and maintenance services.
SIGCOMProject Manager
Dec. 2006 - Oct. 2007Management level operational and supervisory position providing overall management of MicroTech Operations Department including but not limited to system installations, the 24/7 Technical Assistance Center (TAC), and warehouse supervision. Supervise predominantly but also perform hands on work for the more complicated projects but also providing analysis and process flow improvement. When problems arise in the field, travel to the site to provide hands on experience and leadership required. Resolving problems and completing the job.
SIGCOMAssociate Project Manager
Feb. 2005 - Dec. 2006Assisted Senior Project Managers
Herrick InvestmentsSmall Business Entreprenuer and Investor
Jan. 2005- Founded, managed and sold a startup that focused on the wholesale and retail of domestic and imported agricultural equipment. 2005-2009
- Acquired and vested in a women’s beauty and tanning salon. 2010-present
- Funded, launched and vested in a women’s clothing and accessories boutique. 2020-present - Acquired, manage and sold residential properties. 2011-present
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