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Work Background
Leroy MerlinStore Manager
Mar. 2022My assignment, as a store manager, is to continuously improve the customer experience through managing resources. My team consists of nine (9) Department Managers and two hundred (200) co-workers in total. Main responsibilities of my role consist of store direction and implementation of the business planning. Motivation of the team and operations management are a big part of my day. Being part of the leadership team of the company involves great responsibility in decision making. Key strengths
Team leadership and people development.
Strategic thinking approach.
Change management mentality..
Coaching & mentoring.
IKS Management Coaching ServicesBusiness Coach
May. 2017Nea Smirni, AthensBeing the founder of IKS Management Coaching Services, I have adapted in different roles when addressing my customer's needs. I believe that you can only exceed expectations only when you try to improve yourself day after day. My personal motto is: "Grow Yourself - Grow your Business". Key responsibilities • Coaching though customised models & tools and focusing in developing managers and improving the business of my client
• Management Consulting through detailed evaluation of the business and proposal of action plans
• Support & assistance during implementation of these action plans
• Trainings: "Change management", "Leadership and Coaching as a Manager's tool"
Key achievements • Managed to build up my website: www.iksmanagement.com • Preparing and implementing my own trainings based on scientific data
• Completed more than 60 hours of Coaching sessions so far
• Management Consulting of four (4) projects last year.
IKEA, HOUSE MARKETCustomer Relations Manager
May. 2017 - May. 2022IKEA Athens Center StoreHead of my division, reporting to the Store Manager, my main tasks consist of operations management and coaching of my three (3) Department Managers and a team of ninety (90) employees in total. Key responsibilities • Operations Management (Planning, Directing & Controlling Change) • Evaluation of customer experience by optimization of reports and surveys
• Marketing activities' store management
• Budgeting, Competition Analysis & P&L steering
• Coaching/Mentoring & Motivating my team
• Recruiting and Evaluation of Performance
Key achievements • Change management towards improved flexibility and efficiency
• Increased substantially the Customer Satisfaction Survey KPIs Vs previous years
• Successful implementation of pilot projects in store.
IKEA, HOUSE MARKETDeputy Sales Manager
Jun. 2015 - May. 2017IKEA Athens Center StoreHead of my business area (bedroom & bathroom furniture), I reported to the Sales Manager and I was responsible for managing five (5) department managers and a team of forty (40) colleagues in total for the Athens centre store. Key responsibilities • KPIs Steering and Sales Management • Competition analysis and Commercial consulting
• Recruiting and evaluation of performance • Coaching, mentoring, motivation and training Key achievements • Leader in Bedroom core-area in growth among the Greek stores and a growth-driver for the store
• Lead the pilot project for evaluating and developing the KPIs analysis • Strengthened the motivation and team spirit of the team
• Valued member of the succession planning of the company
Cebas Ltd Pty t/a IKEACountry Sales Area Manager (IKEA West Australia)
Jun. 2012 - May. 2015Perth, Western Australia, AustraliaResponsible for the Living room furniture for West & South Australia IKEA organization (2 stores). My position involves the multiple-role of a Sales Matrix manager, constructing the Business plan in my areas and forming the yearly priorities in Living room – Workspaces – Lighting, Home Organization & Secondary Storage. My position also involves coaching the shopkeepers’ team in the stores towards the successful implementation of the Sales Planning. Key responsibilities • Form the yearly Business Plan and the Pricing strategy per range area • Range Dimensioning, Forecasting and Pricing • Budgeting, Competition & Market Analysis.
• Sales Steering towards the achievement of the organization's goals. • Commercial guidance and consulting on merchandising of the products.
• Communicate with the central management of IKEA and provide constructive feedback on competition, customer and product level
• Work closely with Marketing department on Brand awareness and loyalty promotions
• Coach, mentor, motivate and train the Stores’ management team Key achievements • Strengthen the relations among the Stores’ Area managers and gained their trust
• Improve the communication between the stores and the central office
• Plan and manage the change in large range of products in the living room furniture
• Work closely with Logistics and improve the organization’s KPIs and availability through training and coaching.
IKEA, HOUSE MARKETCountry Sales Leader (GR/CYP)
Nov. 2008 - Jun. 2012Athens, GreeceResponsible for the Kitchen & Dining furniture for the Greek and Cyprus IKEA organization (6 stores). My position involved the multiple-role as a Sales Matrix manager, constructing and forming the yearly priorities of the following areas: Kitchen & Dining – Cooking & Eating, Lighting, Home Organization & Secondary Storage departments. Key responsibilities
• Forecasting and Pricing • Budgeting, Competition & Market Analysis.
• Sales Steering towards the achievement of the organization's goals. • Commercial guidance and consulting on merchandising of the products.
• Communicate with the central management of IKEA and provide constructive feedback on competition, customer and product level.
• Mentoring & Training the Stores’ management team. Key achievements • Managed to increase Brand awareness and market share for the kitchen and Dining furniture during a crisis era for the Greek stores
• Improved the way of working with the KPIs and Sales Management within each department
• Lead a successful 3-year pricing strategy for the Kitchen furniture that resulted in an increased customer perception on the “IKEA kitchen as a leader in the market with the lowest price”.
IKEA, HOUSE MARKETProject Leader - Kitchen Electrical Appliances
Nov. 2008 - Sep. 2009Greek StoresWorked as a Project Manager on the Launch of the new range of electrical kitchen appliances for IKEA Greek stores. This involved the planning of the showroom displays, the formation of the marketing plan supporting the project, the generation of the after sales service procedures with outsourcing service-providers, the training of the sales kitchen team in five stores and the implementation and follow-ups. The combination of the new range of products with the existing Kitchen furniture and the new market-entering made this project more challenging. Key responsibilities • Conduct a Competition & Market Analysis and a Risk Analysis Management Scenario for the Retail Appliances Market
• Formulate the 3-year Business Plan and the Pricing strategy for the new range
• Product Selection & Forecasting • Formation of Business plan and structure of the after sales service procedures • Trained the Stores’ management team Key achievements • Strengthened the IKEA Brand position in the furniture market
• Achieved the targets of market share and turnover that were set in the 3year plan showing a year to year growth
• Smooth and well planned implementation of the project in all five stores
IKEA, HOUSE MARKETSales Department Manager (Shopkeeper)
Feb. 2004 - Dec. 2008Athens Airport StoreI worked as a Sales Department manager for the Lighting (2004-2007) & the Kitchen & Dining departments (2007-2009) for the 1st IKEA store built in Athens.
Key responsibilities • Front-line management
• Monitoring & controlling of KPIs
• Recruiting, training and evaluation of performance to my co-workers. Been part of the recruitment and project team for training and developing the area managers for the following four new stores’ opening in Greece and Cyprus
Key achievements • 1st position for Lighting department in Sales turnover among all IKEA stores globally for the business year 2006
• Growth driver position for the store during a 3-year period (2005-2008)
• Strengthened the team spirit and engagement • Developed and trained my successor and the area managers for upcoming stores
• Managed to learn the difference between selling furniture & selling accessories
CarrefourSecurity Coordinator
May. 1999 - Jan. 2004MaroussiKey responsibilities
• Control and maintenance of the proper safety & security operations of the hypermarket store. • Scheduling & coordinating the security team. • Monitoring surveillance IT systems
Key achievements • Manage efficiently the human resources and the tech equipment. • Propose developments on existing procedures targeting productivity and a simpler way of working.
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