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Work Background
Wells FargoBusiness Systems Consultant/Lead Business Execution Consultant - Enterprise Change Management
Jan. 2020 - Jan. 2022Charlotte, North Carolina, United States• Developed, implemented, and executed enterprise QA (quality assurance) procedures. • Developed, implemented and executed a QA dispute resolution process for the enterprise change management process execution outcomes.
Wells FargoOperational Risk Manager - Enterprise PMO/Program and Product Delivery
Jan. 2018 - Jan. 2020Charlotte, NCManaged a team of 3-5 resources accountable for the identification of program/project management risk and controls and QA/QC metric and root cause analysis review and reporting.
• Developed and implemented root cause analysis routine for the enterprise change management process with an eye toward establishing action plans to overcome metric boundary breaches.
• Consulted with lines of business to identify and implement enterprise process execution performance goals.
Wells FargoBusiness Initiatives Consultant - EIT PGMO Process Delivery Team
Jan. 2016 - Jan. 2018Charlotte, North Carolina Area• Developed the scope and the delivery of documented PM processes in support of the PM Target Operating Model (TOM)
• Mentored team members as processes were being developed and prepared for publication
• Mentored the project manager overseeing the delivery of the standard project management process • Served as representative of the Process Delivery Team to work with Operational Risk to develop risks and controls for EIT • Worked with the process delivery team to update PM processes to align with the Enterprise Process Methodology and PM Policy
• Conducted reviews of the end-to-end process documentation • Provided recommendations for changes to the EPM as a result of the end-to-end process reviews
Wells FargoProject Manager 5 - TIS/EIT PMO
Jan. 2013 - Jan. 2016Charlotte, North Carolina Area• Completed monthly quality reviews of programs and projects across multiple lines of business
• Identified trends coming out of the quality review process and developed action plans to improve quality control opportunities
• Conducted program and project assessments as needed
• Developed and presented training materials for project management best practices in support of the Technology Project Methodology (TPM) and Wells Fargo PM Policy
• Developed, implemented, and maintained the Microsoft Project Server schedule standards and governance process
• Developed, implemented, and supported the Milestone Management Process training and governance process
• Mentored program and project managers across multiple lines of business
Wells FargoPortfolio Manager - SDT/TMIS/IA/IGS Project Services Teams
Jan. 2011 - Jan. 2013Charlote, NCSupported project management teams with strategic planning, portfolio management, financial management, and tactical services. Focused on the executive sponsor of the technology area, leading the prioritization and realignment of the portfolio to match evolving drivers and business needs. Through centralization of services, ensure standardization and improved quality and efficiency. Ensure transparency and consistency as well as assist in the identification and management of cross organizational impacts.
Wells FargoProject Manager, PMO Lead, - Enterprise Hosting Services
Jul. 2009 - May. 2011Charlotte, NCPMO Lead and Master Scheduler in the Data Center Management area of Enterprise Hosting Services. Manage onboarding of resources in DCM/STSM portfolio; mentor project managers; manage relationship with the Integration PMO; support and drive out adherence to project management best practices; develop and support project financial review process and manage relationship with the finance support organization.
Wells FargoSr Project Manager, PMO Lead - Data Center Proximity Risk Program
Jan. 2007 - Jul. 2009Charlotte, NCProject Manager/Master Scheduler for the Data Center Program/Data Center Proximity Risk Program. Responsible for promoting methodology compliance, conducting project audits, producing program level reports, developing and implementing best practices processes and mentoring project managers.
Bank of AmericaChange Manager -
Jan. 2006 - Jan. 2006Charlotte, NCSolutions Change Manager in the Supply Chain Division of Bank of America.
Delta TechnologyInformation Technology Manager, Project Manager
Jan. 2001 - Jan. 2006Atlanta, Georgia, United States* Project Manager in the Enterprise Project Management Office matrixed out to lines of business within Delta Air Lines
* Managed the re-development and re-deployment of the Enterprise project management methodology and implemented project management best practices
* Managed the implementation of a SAS eMarketing software product
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