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Work Background
International Paper Deployment Lead
The Hackett Group Inc.International Paper Deployment Lead
Apr. 2025 - Jul. 2025Grand Rapids, Michigan, United StatesEvaluate and direct support tickets to offshore development team. Engage customer. Plan software migrations. Create templates for Support processes
Senior Application Consultant
DexianSenior Application Consultant
Aug. 2024 - Nov. 2024McLean, VASr. Application Consultant ● Principle Application Consultant for Workforce Software Time & Attendance HRIS for HFS Sinclair ● Managed off-shore developers with configuration and testing ● Liaison with customer during their Functional Testing period ● Utilize Teams, SQL, Policy Editor and ServiceNow ticketing to diagnose customer issues ● Write SQL queries and review database tables for accuracy ● Gather requirements for new requests and modifications to existing configuration ● Implement changes to customer configurations to either resolve and issue or meet new requirements
Application Support Enigineer
Enquizit, Inc. | AWS Premier consulting partner in Cloud Migration & Application ModernizationApplication Support Enigineer
Nov. 2022 - Sep. 2023Prepare and document early application changes for the NBS Modernization program for the CDC. Research knowledge bases, document application processes, plan for support processes, and build the groundwork for a successful application support team.
Production Support Analyst
AssureCare LLCProduction Support Analyst
Feb. 2022 - Nov. 2022Grand Haven Charter Township, Michigan, United States● Support a Cigna based patient portal ● Utilize Webex, SQL, and ServiceNow ticketing to diagnose customer issues ● Write SQL queries and review database tables for accuracy ● Update customer tickets, test scenarios, and interface with development and management ● Manage ticket queue and be first point of contact for customer issues
Application Support Analyst
WorkForce SoftwareApplication Support Analyst
Nov. 2018 - Feb. 2022• Call center for Workforce Software’s EmpCenter software • Utilize Webex, SQL, Virtual Machines, and OTRS ticketing to diagnose customer issues • Write SQL queries and review database tables for accuracy • Update customer tickets, test scenarios, and interface with development and management • Manage ticket queue and be first point of contact for customer issues • Gather requirements for new requests and modifications to existing configuration • Implement changes to customer configurations to either resolve and issue or meet new requirements
Application Consultant
Workforce InsightApplication Consultant
Feb. 2018 - May. 2018Greater Denver Area• Configure Workforce Time & Attendance using the Configuration Editor for defined requirements that match the customers HR, timekeeping, scheduling and labor tracking needs • Write complex formulas that leverage mathematical and/or programming skills • Implement changes to customer configurations to either resolve any issues or meet new requirements • Perform unit and system testing of configured application • Collaborate with team members to complete project assignments by set deadlines
Application Consultant
WorkForce SoftwareApplication Consultant
Dec. 2016 - Jan. 2018Livonia, Michigan• Configure Workforce Time & Attendance using the Configuration Editor for defined requirements that match the customers HR, timekeeping, scheduling and labot tracking needs • Write complex formulas that leverage mathematical and/or programming skills • Implement changes to customer configurations to either resolve any issues or meet new requirements • Perform unit and system testing of configured application • Collaborate with team members to complete project assignments by set deadlines
Application Support Analyst
WorkForce SoftwareApplication Support Analyst
Mar. 2014 - Dec. 2016• Call center for Workforce Software’s EmpCenter software • Utilize Webex, SQL, Virtual Machines, and OTRS ticketing to diagnose customer issues • Write SQL queries and review database tables for accuracy • Update customer tickets, test scenarios, and interface with development and management • Manage ticket queue and be first point of contact for customer issues • Gather requirements for new requests and modifications to existing configuration • Implement changes to customer configurations to either resovle and issue or meet new requirements
Application Specialist
New World SystemsApplication Specialist
Sep. 2012 - Mar. 2014Troy, Michigan• Call center for Aegis Mobile police application software • Utilize Webex, SQL, Virtual Machines, and Salesforce to diagnose customer issues • Modify tables on AIX RS-6000 message switches • Update customer tickets, test scenarios, and interface with development and management
Sales Associate
The Ski CompanySales Associate
Jan. 2008 - Feb. 2017Rochester, MichiganEvaluate customers and recommend equipment based on their performance level and goals.Custom fit and modify ski boots for the customers needs.
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