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Work Background
Get WellSenior Sales Operations Manager
May. 2019 - Nov. 2024San Diego, California, United StatesAs the Sales Operations Manager I oversaw all sales desk functionality and quote management. My key role in this position was Administration and Management of SalesForce and Conga/Apttus CPQ, I am well versed in configuring both systems for staff to create and manage opportunities and quotes at a high volume. The position was project heavy and required the ability to manage several tasks while performing the everyday job functions of running the sales desk. I handle a network of over 600 sites domestic and international, with over 150 employees requiring hands on assistance.
Get WellTechnical Account Lead
May. 2014 - May. 2019Greater San Diego AreaThe Technical Account Lead is responsible for technical oversight and management of the GetWellNetwork installations at multiple client sites. The Technical Account Lead is the primary point of contact for all technical concerns of the client, and ensuring that the system is operating at optimal efficiency, maintaining the supportability of the site, and assisting the Client Success Manager in driving utilization and outcomes. In addition, the Technical Account Lead serves as the liaison to the product development organization during implementation of technical projects as well as resolution of any on-site support issues and deployments of updated hardware or software
23lb Monster Productions (Sole Proprietorship)Field Installation Engineer
Jan. 2009 - May. 2014Greater San Diego AreaThe position of Field Installation Engineer is a job by job position utilizing troubleshooting, technical and management skills in many different capacities, anything from maintenance to resource management. This is an independent contracting position involving the management of documents, time and work flow. It has been a very successful position and is reliant on the day by day efficiency. In the first 3 months in this position I have managed over 100 Jobs.
Williams-Sonoma, Inc.Store Systems Engineer
Jan. 2005 - Nov. 2010Rocklin, California, United StatesIn the role as the team lead I am responsible for communication of efforts being made by team members on a daily basis to management. I work with a five (5) person team of engineers and am a point of contact between many different departments coordinating efforts on projects and daily maintenance tasks. I managed the Store Systems Remedy Ticket Queue for the group and maintained the SLA’s for our group. I also managed the Service Now Queue after a company wide migration. I am second to the Stores Engineering Manager for all issues needing immediate attention, and back fill for project meetings when needed. I coordinate all efforts between the level 1 and level 2 support teams to reduce issue resolution times and service our customers better. My main focus is to build bridges between the teams through clear communication for better working relationships.
SBC Internet ServicesDSL Level II Support Specialist
Mar. 2003 - Dec. 2004San Ramon, California, United StatesI worked as a Level 2 DSL Technical Support Agent for all Windows and Mac Operating Systems. This was a Large scale Call Center with a volume of 20 minimum calls per day per Technician. I was responsible for configuring Local Area Networks, ATM and DSL provisioning. I did step by step network setups with a range of different types of customers. All troubleshooting for customer network configuration was done in our department. I worked closely with Network Operations and Data Operations Centers through out the United States. Level 2 DSL Technical support is the highest technician level for SBC DSL Internet Services. We were a last line of defense and it was mandatory to remedy customer’s problems.
Mindsync Internet Service ProviderNetwork Administrator / IT Manager
Jan. 2000 - Feb. 2003Roseville, California, United StatesAs Lead Technician I was head of a multi-level technical support department, which required knowledge of a vast array of Windows operating systems and applications such as Outlook, MS Word, Outlook Express and Internet Explorer. Provided technical support for all dial-up users, from configuring hardware to setting up Dial-up Networking connections. As Network Administrator I was responsible for the everyday production of the Local Intranet including Local Area Networks (LAN) and Wide Area Networks (WAN) management. From creating accounts within Active directory to backing up all local servers using Veritas Backup Exec. I was responsible for the migration of the Local Intranet from a Windows NT environment to a 100% Windows 2000 Domain using Active Directory. Was responsible for the Citrix Servers and client access using Citrix MetaFrame and XP.
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