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Work Background
GrubhubSenior Project Manager
Aug. 2023Chicago, Experienced Workflow Optimization Specialist with a proven history of driving operational efficiency and streamlining complex processes to enhance productivity and reduce costs. Led cross-functional transitions to Asana, ensuring seamless implementation across teams and significantly improving collaboration, task tracking, and overall project execution. Spearheaded comprehensive rebranding initiatives, aligning the company's visual identity and messaging with strategic business objectives to boost brand consistency and market presence. Developed and refined intake, prioritization, and resource allocation frameworks, optimizing decision-making processes and improving overall resource management and project timelines. Championed cross-team workflows, promoting interdepartmental collaboration and operational synergy to improve communication, minimize bottlenecks, and enhance project outcomes. Highly organized and detail-oriented, with a proven ability to manage multifaceted projects and ensure high levels of precision and consistency in execution. Exceptional communicator and strategic partner, bridging the gap between stakeholders and teams to facilitate clear communication, alignment, and successful project delivery. Expert in project management methodologies, consistently ensuring timely project execution and successful outcomes while meeting or exceeding organizational goals.
GrubhubCreative Ops Project Manager
Oct. 2021 - Aug. 2023Chicago, Illinois, United StatesLead and oversee all GH Studio creative requests and projects across multiple departments including Marketing, Growth, Legal, HR, Brand, Social Media, Restaurants, and Driver Operations, ensuring alignment with company goals and brand consistency. Manage and execute cross-functional, integrated 360-degree campaigns, alongside handling day-to-day creative projects, ensuring both strategic objectives and timelines are met. Coordinate and allocate design and copywriting resources, conducting thorough resource planning and forecasting to ensure the team is equipped to handle both current and future creative demands. Provide regular status updates and proactively identify potential roadblocks during weekly team meetings, offering effective solutions and working collaboratively to resolve issues and keep projects on track. Oversee the entire creative process, from briefing and creative development to review, approval, and final execution, ensuring high-quality output and alignment with project goals. Serve as the primary point of contact for project stakeholders, maintaining open communication channels and providing ongoing updates to ensure alignment and expectations are consistently met. Manage key external partnerships with high-profile clients such as Amazon and Bank of America, ensuring smooth collaboration and successful project delivery. Own and optimize the process management for the creative operations team, implementing best practices and tools to streamline workflows and enhance overall team efficiency. Proven track record of leading and driving cross-functional processes, demonstrating a strong ability to manage complex projects, collaborate with diverse teams, and deliver successful outcomes on time and within budget.
GrubhubSenior Executive Assistant
Feb. 2021 - Oct. 2021United States-Supported CEO, CHRO, SVP of Marketing & SVP of Restaurant Network
-Project management & full implementation of restaurant advocacy program.
-Project management for return to office program; company wide 3,000+ employees, 10+ locations
GrubhubExecutive Assistant
Jul. 2019 - Feb. 2021Chicago, Illinois-Providing support to President & CFO, SVP of People, SVP of Restaurant Network & SVP of Marketing.
Rush University Medical CenterProject Manager
Feb. 2015 - Jul. 2019Chicago, ILSole Patient Coordinator for the largest practice at Midwest Orthopaedics at Rush, efficiently managing an average of 2,000 patient referrals annually, consistently handling high-demand clientele and ensuring seamless patient experience and coordination. Lead Product Development Navigator for the Apple/Zimmer Biomet mymobility application, collaborating with cross-functional teams to drive the creation, refinement, and successful implementation of cutting-edge mobile health technology. Content Marketing Strategist, overseeing the development and execution of compelling marketing materials, creating engaging content that aligns with business goals and strengthens brand presence across digital platforms.
8 HospitalityManager
Jun. 2010 - Feb. 2015Chicago, IL & Champaign, ILCollaborated across multiple departments at five distinct venues, including management, event planning, sales, and promotions, to ensure seamless operations and a cohesive customer experience. Led front-of-house operations, overseeing the onboarding of new staff, managing inventory, and maintaining budgets to ensure efficient service and operational excellence. Managed bar and cash accounts, handling an average of $20,000 in nightly sales, ensuring accuracy in cash flow and financial transactions. Prepared detailed expense reports, managed inventory, and processed invoices, ensuring timely and accurate financial reporting and adherence to budgetary constraints. Thrived in a high-energy, fast-paced environment, consistently delivering exceptional service while balancing multiple tasks and priorities.
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