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Work Background
Time Out Group plcHead of Sales
Jul. 2023 - Apr. 2025New York City Metropolitan Area
Time Out Group plcManaging Director, North America
Jan. 2023
Time Out Group plcDirector Of Client Relations
Jul. 2020 - Jul. 2023New York City Metropolitan Area
Time Out Group plcGlobal Director of Travel
Mar. 2018 - Jul. 2023Greater New York City Area
TripAdvisorClient Sales Manager
Jan. 2016 - Mar. 2018Greater Boston AreaManaging the Cruise and All-inclusive industries, along side major hotel chains
SojernRegional Sales Director
Jul. 2015 - Dec. 2015Greater Boston AreaSojern is travel's leading performance marketing engine. With 350 million traveler profiles and a powerful platform, Sojern helps you put more heads in beds, travelers in seats, and tourists in towns. Currently one of the fastest growing travel tech companies, Sojern works with top travel brands and independent hotels in North America, Latin America, Europe, Middle East, Africa and Asia-Pacific
TripAdvisorKey Account Manager
Jan. 2015 - Jul. 2015Newton
TripAdvisorTerritory Manager
Nov. 2013 - Jan. 2015Americas
TripAdvisorSales Executive, Business Listings
Aug. 2012 - Oct. 2013Greater Boston Area
mywedding.comOustide Sales Rep
Jan. 2012 - Jan. 2012
Stateside Wedding ServicesVP of Business Development/New Hire Trainer
Jul. 2011 - Aug. 2012Roles and duties include, but are not limited to Increased sales by 317%
Initiate contractual agreements for new partners.
Revamp or create resorts wedding packages to appeal to a contemporary bride.
Travel to resort to train onsite wedding staff, and update the wedding process to exceed a wedding couples expectations.
Cold call and email resorts to bring in new business.
Create sales and power point presentations for business expansion. Solict and manage all wedding sales to Sunset Resorts, Breezes Resorts, Stonefield Estates Villas, and Couples Resorts.
Follow up on initial inquiries.
Perform as an extension of the resorts weddings department.
Liaise with resorts onsite weddings department to coordinate smooth transition of information regarding couples to be married.
Build and maintain personal business relationship with resort management and sales/marketing team.
Train new employees Mywedding.com sales Contact Travel Agent affiliates
Solicit and manage sales for listings and ad space on mywedding.com
Upload Leads, design tasks, proposals and invoices into the mywedding.com CM admin system.
Stateside Wedding ServicesVP of Business Development
Jul. 2011 - Jun. 2012Temecula, CaliforniaStateside Wedding Services (SWS) is a comprehensive, full service wedding solutions company. Started in 2007, and now managed by Sean Charles, SWS was formed to provide professional customer service, streamline and enhance the productivity of resorts wedding departments, and use proven methods to increase revenues. Today’s American brides expect to have a “stateside” wedding even when they are abroad. Stateside Wedding Services will be able to exceed their expectations, and our seasoned staff of wedding sales professionals will represent your property with efficient and timely service—increasing revenue. Our services take care of just about everything in advance of their arrival, eliminating the wedding couple’s worry, and allowing them to focus on each other.
Couples Resorts JamaicaInside Sales/Customer Relations Representative
Apr. 2009 - May. 2011Roles and duties include, but are not limited to Facilitate requests pertaining to preferred agency benefits and sales support, including complimentary nights and cash bonus payments.
Liaise with resort sales and accounting departments to ensure timely payment of cash bonus payments.
Build and maintain personal business relationships with top producing agents.
Liaise with Director of Sales/Marketing, Resorts Sales Managers and Business Development Managers in areas relating to sales and inside sales support.
Conduct periodic telemarketing as may be directed by the company
Liaise with approved agencies to facilitate use of affiliate web-based programming Romance Rewards (loyalty) Program
Monitor CRM and Resort Data Processing (RDP - property management system) link to ensure timely and accurate awarding of Romance Rewards (loyalty benefits).
Verify past stay information as may be requested of Romance Rewards members.
Evaluate CRM reports to eliminate outdated and/or duplicate data
Liaise with resort front desk and guest relation departments to ensure proper reward accounting.
Build and maintain relationships with repeat guests by efficiently answering questions and resolving CRM issues. Guest inquiries support Respond and/or distribute to the appropriate personnel all guest emails sent via [email protected] Message Board Moderation
Assist SVP/CRO in moderation of couples.com message board and liaise with Webmaster to ensure prompt response to "help" and navigation issues. Report Generation
Compile weekly "Stayed Guest" database reports for Webmaster
Monitor tour operator reservations to ensure accurate matching of "Direct Connect" reservations between Global Hotel Connection (booking Engine) and RDP
Update Guest Origin data in RDP and maintain monthly excel spreadsheet
Miracle TheaterAssistant Stage Manager
Sep. 2008 - Nov. 2008Responsible for successfully managing the entire production behind the scenes. Managed and delegated necessary tasks to crew members under my supervision.
Main liaison to the Stage Manager, Director or Executive Director.
Responsibilities included but were not limited to: organizing stage and props, i.e., coordinating with exactitude the movement of stage scenery(s) at the appropriate times.
Resolved any issues occurring back stage, i.e. employee disagreements, injuries, broken equipment, etc., I was the person the staff would approach while the show was being performed.
Rejuvalife Vitality InstitutePersonal Assistant to President/Owner
Apr. 2005 - Jun. 2008Managed and organized personal and business schedules.
Assisted & coordinated tasks to include bill payments, travel plans, and personal errands.
Responsible for the coordination of children's activities, homework, and recreation.
Mulitple TheatersProfessional Actor
Feb. 1988 - Jun. 2008I have been acting for over 20 years. I began acting professionally at the age of six, and continued from then to age 12 working at regional theaters in South Florida. At 12 years old I began to work on a national level when I was cast in the Broadway production of "Les Miserables." While continuing professional work on the side, I was accepted into a nationally acclaimed arts high school where I studied Theatre. Then I went back to New York for college at NYU, all-the-while performing around the city and internationally. Since graduation, I have been doing mostly independent films and national commercials for top brands such as, McDonalds both in English and Spanish, Capital One, Home Depot, Budweiser, and Royal Caribbean.
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