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Work Background
World VisionRegional Information Technology Director
Oct. 2023LebanonAs the Regional IT Director for the Middle East and Eastern Europe (MEER) at World Vision International, I provide strategic leadership and oversight for technology and digital transformation across 14+ countries. I drive IT governance, infrastructure modernization, cybersecurity, and innovation initiatives that align with World Vision’s global mission to improve the lives of the most vulnerable children and communities. In this role, I collaborate closely with country offices, global teams, and external partners to ensure secure, scalable, and mission-driven technology solutions. My responsibilities include: Leading regional IT strategy and digital innovation roadmaps
Ensuring cybersecurity compliance and data protection across all operations
Overseeing IT service delivery, systems integration, and infrastructure optimization
Supporting emergency response operations with agile IT deployment
Mentoring national IT leaders and building local capacity
Aligning IT solutions with organizational goals, donor requirements, and regulatory standards
Non-Profit OrganizationInformation Technology Manager
Jul. 2022 - Oct. 2023As Regional IT Manager, I was responsible for overseeing and optimizing the organization’s IT operations across multiple countries in the region, ensuring alignment with global business objectives and operational needs. My work focused on enhancing infrastructure reliability, security, and team capacity to support both local offices and distributed teams. Key Responsibilities: Aligned IT systems and services with organizational strategy to drive operational efficiency and support growth initiatives.
Managed regional IT infrastructure, including network systems, hardware, and software, to ensure high availability and performance across all offices.
Implemented cybersecurity protocols to protect organizational data and ensure compliance with GDPR and other international standards.
Led end-to-end IT projects, from requirements gathering and planning to execution and post-deployment support, often in complex and low-resource environments.
Worked closely with program, operations, and finance teams to deliver technical solutions that supported programmatic objectives and improved field-level data visibility.
Mentored and trained national IT staff, promoting local ownership, sustainable IT practices, and continuous improvement. This role required a balance of strategic vision, technical expertise, and hands-on leadership to support mission-critical operations across a diverse regional landscape.
World VisionICT Team Lead
Jul. 2018 - Jun. 2022LebanonIn my role as the ICT Team Lead at World Vision in Lebanon, I spearheaded the implementation of various IT solutions to streamline processes and enhance efficiency. From creating PowerApps applications to automating security clearance processes, my focus was on driving innovation and improving operational effectiveness. • Developed a PowerApps application for Car Logs and Security Clearance lists, improving data management efficiency.
• Automated the Security Clearance Process with Approvals using Microsoft Power Automate, reducing manual workload and enhancing security protocols.
• Managed the budget for the ICT department, ensuring cost-effective solutions and resource allocation.
World VisionCustomer Support Analyst
Mar. 2016 - Jul. 2018LebanonIn my role as a Customer Support Analyst at World Vision in Lebanon, I was responsible for managing Lotus Notes administration, Active Directory, and implementing Spiceworks Inventory and Network Monitor. I supported employees, handled incidents through Service-Now, and ensured effective IT asset management.
MobilitopSystem and Network Administrator
Sep. 2015 - Mar. 2016ZalkaIn my role as a System and Network Administrator at Mobilitop in Zalka, I successfully managed Cisco Call Manager, troubleshooted various network and system issues, and oversaw servers monitoring and daily backups. Additionally, I procured laptops and managed CCTV systems, showcasing my strong attention to detail and networking skills.
Soft FlowAccount Manager / Solution Advisor
Jan. 2015 - Jul. 2015JdeidehAs a Sales Specialist, I focused on promoting Office 365 and Microsoft Azure solutions, managing the sales pipeline, and identifying new business opportunities. I was responsible for driving lead generation, nurturing client relationships, and converting prospects into long-term customers through tailored cloud-based solutions.
Spinneys Middle EastIT Assistant
Jul. 2013 - Jul. 2014DbayehIn my role as an IT Assistant at Spinneys Middle East in Dbayeh, I supported IT operations, troubleshooted network and system issues, and managed Symantec Endpoint Protection. I specialized in creating users on Active Directory, managing DNS and DHCP services, and monitoring servers. Additionally, I was responsible for daily backups, managing NCR Point Of Sales, and providing IP Telephony support.
College ElyseeIT Support
Mar. 2013 - Jul. 2013HazmiehAs an IT Specialist, I was responsible for administering the organization’s website, providing help desk support to end-users, managing regular data backups, and monitoring server performance to ensure system reliability and data security.
Sports ManiaIT Manager
Jan. 2012 - Sep. 2017AwkarIn my role as IT Manager at Sports Mania, I was responsible for administering Google Apps for Work, ensuring smooth user experiences and efficient operations. Additionally, I managed website administration and provided hardware and software support to enhance overall functionality.
Kanora TradingIT Technician & Sales
Sep. 2011 - Mar. 2013Beit El ChaarIn my role as an IT Technician & Sales at Kanora Trading in Beit El Chaar, I oversaw the administration of Google Apps for Work, ensuring smooth user experiences and efficient operations. Additionally, I provided comprehensive computer and network maintenance, hardware sales, solutions, and services to meet the diverse needs of our clients.
ABCIT Support Specialist
May. 2010 - Aug. 2011DbayehIn my role as an IT Support Specialist at ABC in Dbayeh, I provided comprehensive HelpDesk support, maintained workstations, and implemented HP Webjetadmin for efficient operations. Additionally, I was responsible for backup procedures and successfully installed and configured Windows Server 2008R2.
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