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Work Background
WinonaPatient Care Specialist
Oct. 2024United States-Team Lead
-Trainer
-Provide remote support for Winona patients who were receiving or desired to obtain Hormone Replacement Therapy online for perimenopause and menopause symptom relief
• Assist patients with questions and concerns regarding their account via phone call or online via asynchronous messaging or live chat (Intercom)
• Call potential patients who had abandoned checkout or medical questionnaire and answer any questions barring enrollment (sales role)
• Guide patients and potential patients through the process of enrollment
• Provide information regarding the medications and treatment offered (i.e. efficacy, dosing, delivery method, etc.)
• Assist doctors with customer service-related issues and act as liaison between doctors and patients to lighten doctor work load
• Communicate with pharmacy regarding patient orders and shipping
• Provide patient support during the first few months of treatment when medications may seem like they aren’t helping (encouragement, customer success)
Envoy AirCustomer Service Agent
Jul. 2024 - Sep. 2024Birmingham, Alabama, United States
Winona, Inc.Patient Care Services Representative
Oct. 2023 - Feb. 2024Provide remote support for Winona patients who were receiving or desired to obtain Hormone Replacement Therapy online for both perimenopause and menopause symptom relief
Assist patients with questions and concerns regarding their account via phone call or online chat
Call potential patients who had abandoned checkout or medical questionnaire and answer any questions barring enrollment (sales role)
Guide patients and potential patients through the process of enrollment
Provide information regarding the medications and treatment offered (i.e. efficacy, dosing, delivery method, etc.)
Assist doctors with customer service related issues and act as liaison between doctors and patients when needed
Communicate with pharmacy regarding patient orders and shipping
West Shore HomeShower and Bath Installer
Jul. 2022 - Oct. 2022Under a Lead Installer’s supervision:
Demo existing bath/shower using appropriate power tools (multi tool/oscillating tool, hammer, drills, pry bar, sledge hammer, grinder, etc.)
Properly measure and cut plywood for subfloor, soap wall, and wing walls
Assist with new subfloor, wall, shower pan or tub installation
Install/replace new plumbing
Properly measure or template for new acrylic panels
Assist with cutting and installation of new acrylic panels, accessories, fixtures, shower rods or doors, and trim pieces
Properly clean work area at all times to avoid safety hazards and maintain job progress
EMTech Revenue ManagementBilling Specialist and CAC (Certified Ambulance Coder)
Oct. 2021 - Jan. 2022Full-time, 40+ hours weekly
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Executed billing tasks and recorded information in company databases.
CAC using some ICD-9, mostly ICD-10 for billing
Review PCRs from EMS and determine medical need/ver i f y insurance coverage
Medicare, Medicaid, and private insurance verification through multiple systems
Review reports for returned/non-billable items and identify errors in coding/insurance input and make corrections to be re-billed
Identify continuous errors/trends in incorrectly notated PCRs and report to management for retraining of EMS staff
Use years of EMS experience to assist other CACs and billing staff with comprehension of injuries, medical jargon, patient condition, etc. on PCRs
US Army National GuardSouthwest Border Mission
Aug. 2020 - Oct. 2021Unit Mission: Assisting Customs & Border patrol and the Department of Homeland Security with the ongoing crisis at the southwestern US border
Individual Mission: Single-handedly care for 120 enlisted personnel not limited to: tracking and managing healthcare, dental, and mental health appointments; maintaining personnel EMR and paper records in accordance with HIPAA; documenting, treating, and tracking all illnesses (especially multiple outbreaks of COVID-19), in addition to coordinating testing and quarantine of infected soldiers; recording, tracking, and submitting all necessary documentation of illness, injury, or mental health issues to Battalion level leadership; driving soldiers to appointments via commercial van or truck; maintaining overall medical readiness of entire unit as sole assigned Healthcare Specialist (68W) for unit
Provide executive and medical support for Company Commander, Company Executive Officer, and Training & Readiness NCOs
The Nigh Eye GroupOptometric Office Assistant
Sep. 2019 - Jul. 2020Directed phone inquiries, answered customer questions and scheduled appointments.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Restocked supplies and placed purchase orders to maintain adequate stock levels (ABB contact lens orders, VisionWorks prescription lenses, etc.).
Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Performed wide-ranging administrative, financial and service-related functions.
Pediatric AssociatesMedical Assistant
Oct. 2018 - Feb. 2019Obtained client medical history, medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Documented vital signs and health history for patients in clinic and hospital environments.
Called and faxed pharmacies to submit prescriptions and refills.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
US ArmyHealthcare Specialist (68W)
May. 2014Macon, Georgia, United States
US Army National GuardHealthcare Specialist (68W)
May. 2014Evaluated injured or ill persons to determine nature and extent of concerns
Learned new techniques to better serve patients' needs
Kept up with continuing education requirements to maintain certification
Prioritized medical procedures based on severity of concern and available resources
Stabilized serious and critical patients for transport to medical facilities with advanced care teams
Case management and insurance verification/pre-authorizations to ensure continued health, wellness, and battle readiness of each soldier
Evacuate/transport soldiers to higher level of care when needed via military vehicle (M997A3 GVW 12,100 lbs)
Banfield Pet Hospital, Mill Creek Veterinary HospitalVeterinary Assistant
Mar. 2012 - Apr. 2014With supervision, I performed the same tasks as our RVTs and assisted with surgeries, medication administration, vaccines, lab draws and testing, and served as a tech for each patient for exam (i.e. obtaining vital signs, general impression, symptoms, etc. prior to DVM entering the room).
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