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Work Background
Jefferson County, ColoradoHuman Services Program Manager
Jun. 2024
2UStudent Success Manager
May. 2022 - Jun. 2024Denver, Colorado, United States
2USenior Student Success Advisor
Jul. 2019 - May. 2022Denver, Colorado, United States• Manage 300 student caseloads to consistently provide personalized support and contact strategies aimed at lowering attrition rates in advanced degree education student populations • Investigate and analyze acquired student data through CRM products, including Salesforce and Tableau, to identify predictors of retention risk for increased proactive outreach • Develop and facilitate onboarding for newly enrolled student trainings to include virtual orientation sessions and technical assistance, registration guidance, and relationship building conversations • Collaborate with internal and external stakeholders (e.g. University partners, faculty, cross-function teams) to design and implement processes aligned with newly launched program goals and centered around student needs • Interview, train and mentor new hires in team protocols, university policy and procedures, curriculum and academic requirements, and varying student populations and unique needs • Demonstrate competent utilization of industry coaching methods to drive meaningful conversations and retention outcomes through relationship-centered approaches
Bay Cove Human ServicesMental Health Case Manager
Jan. 2019 - Jul. 2019Boston, Massachusetts, United States• Incorporated and adapted evidence-based practices and philosophies into engagement strategies, treatment planning and the selection of interventions according to fourteen client’s assessed readiness and expressed interest in order to support long-term recovery and growth • Utilized trauma-informed, recovery-oriented language and principles in all communication and interactions with clients, colleagues, and partners • Collaborated with various providers to ensure access to appropriate medical, clinical, self-help, and peer modalities during times of crisis, care transitions, and other life transitions and changes in health status • Implemented supportive interventions with clients aimed at teaching and encouraging daily life skills (e.g. community safety practices, banking and budgeting, public transit systems
Peace CorpsPublic Health Advisor
Sep. 2016 - Nov. 2018Benin• Assisted host country nationals and rural communities in improving their overall health and well-being through risk assessment, intervention analysis, and implementation of appropriate disease prevention and health promotion programs and activities • Provided health education to young people, community health workers, health center employees, and influential community members to encourage local action aimed at positive behavior change • Worked with counterparts to develop community support women’s groups and implement peer education curriculum aimed at addressing specific community needs and health issues • Designed and conducted sexual and reproductive health, nutrition, hygiene and sanitation, and disease prevention workshops at schools, health centers, and households • Trained 13 Peace Corps Volunteers and 13 host country nationals on project design and management, behavior-change models, barrier analysis, tactics for community mobilization, and evidence-based health initiatives
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