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Work Background
Owner
Casa De Terrazas - business incubatorOwner
Jan. 2020 - Jan. 2025Manabí, Ecuadorstart up of a boutique hotel / real estate tour operation and incubator for small businesses in the region. Experience with CRM ( hubspot) 4 years
Service Manager
Fluke CorporationService Manager
Jan. 2013 - Sep. 2020Mississauga, ontAssumed control of the Canadian OEM service division of Fluke electronics in order to improve: efficiency, employee engagement, margins and client satisfaction. Over a 3 year period margins improved, employee engagement achieved highest level in the company and quality /customer satisfaction exceeded targets.
Senior Service Manager
Tektronix Component SolutionsSenior Service Manager
Jul. 2012 - Sep. 2020Mississauga, OntarioIn my role as Senior Service Manager at Tektronix Component Solutions, I was responsible for developing 3 locations and 2 business units, overseeing daily operations and sales in a fast-paced electronics service environment. With full P&L responsibility for calibration and SaaS services, I successfully led the team to achieve operational excellence and drive revenue growth. Experience with Salesforce and managing sales.
Production Manager
Siemens hearing instruments canadaProduction Manager
Dec. 2002 - Jul. 2012Cambridge OntarioJoined Siemens and managed the manufacturing group through dramatic growth ( +33% staff increase), achieved improved inefficiencies, teamwork, moral and overall effectiveness of the operation. Also managed the manufacturing operation through a multi year reduction in staffing while managing performance and moral positively. Implementing lean principles and organizational change were the keys to the ongoing challenges and success achieved.
VP Operations
Suite 100VP Operations
Feb. 2000 - Mar. 2001Hamilton OntarioBrought into the operation to drive lean processes and improve margins. Responsible for all production activity and staffing.
Operations Manager
Greenwave VehiclesOperations Manager
Jan. 1992 - Jan. 1996Guelph, OntarioTook control of the operations in an early stage start-up. Working directly with the founder I created all the systems and processes needed to launch the business and deliver on major orders in a 9 month period. Encompassed all hiring, sourcing and production. We met our first year commitments and improved efficiency and margins in subsequent year.

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