Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Fresenius Digital Technology Polska sp. z o.o.Senior Consultant - Information Security / Business Continuity
Dec. 2023 - Oct. 2024Wrocław, Dolnośląskie, Poland
EYCyber Security Consultant
Feb. 2022 - Dec. 2023Wrocław, Dolnośląskie, Poland
KyndrylDisaster Recovery Manager
Sep. 2021 - Feb. 2022Wrocław, Dolnośląskie, Poland
IBMDisaster Recovery Coordinator
Sep. 2016 - Sep. 2021Wroclaw, Lower Silesian District, Poland• Maintaining the Disaster Recovery Plan (DRP)
• Schedule exercises
• Planning and organizing Disaster Recovery exercises (DREP)
• Managing and participating in the exercise of the Disaster Recovery Plan
• Coordinating periodic reviews of the Disaster Recovery Plan to assess its accuracy, and co-ordinating updates
• Escalating out-of-line situations to the IBM Disaster Recovery Manager
• Tracking and reporting DR Exercise results to Client (DRER)
• Developing an action plan to address any issues arising from the DR Exercise
• Implementing approved action plan and provide ongoing status until completion to Client satisfaction
• Activating the DR plan in response to a declared disaster
• Verifying Disaster Recovery standards and procedures are being followed and communica-tion of standards and procedures to participants
IBMBusiness Analyst
Apr. 2016 - Sep. 2016Wroclaw, Lower Silesian District, Poland
IBMService Coordinator
Sep. 2012 - Apr. 2016Wrocław Area, Poland• Service management;
• Managing data and reports;
• Controlling and performing services improvement;
• Generating reporting services improvement requests;
• Managing services change;
• Management and control of the computing, storage, and delivery of formatted data/indicators and reports of measurements.
ACS - A Xerox CompanySite Services Analyst – RCC
Aug. 2012 - Aug. 2012Kraków Area, Poland• Providing complex technical support for End Users touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
• Performing analysing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
• Performing analysing, diagnosing, installation, and resolution of remote access technologies and associated problems.
• Working independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfil business unit requirements.
• Acting as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units they support to understand the business impact of support issues.
HCL TechnologiesAssociate Support Engineer
Apr. 2010 - Jul. 2012- Provide limited Technical Support for a product or product line to customers using telephone and web-based solutions. Researches functionality and usability related issues; identify and direct complex or high impact issues to senior staff for resolution. - Work with minimal supervision; uses SLA procedures to prioritize workload and backlogs. - Develop skills with CA products and related technologies to provide quality customer support. - Maintain knowledge of support policies, procedures and systems; is guided by the Technical Support Handbook for operational procedures. - Use the appropriate call tracking and other CA technical support systems to identify fixes, investigate customer problems, answer common questions, check entitlement, keep issues up to date and correctly documented. - Provide input into published knowledge base Frequently Asked Questions (FAQs). - Promote use of customer self-support tools provided by CA, by demonstrating functionality and effectiveness to customers.
HCLIT Analyst
Jun. 2008 - Jul. 2010Technical Support Consultant at EMC2.
- 1st and 2nd level technical support to the Portuguese and Spanish Customer
- Receiving and tracking IT problems
- Prioritizing and documenting IT problems,
- Investigation and troubleshooting IT problems, - Incident closure
Intch is a Professional Networking App for the Future of WorkSee more people like Valmir on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1025955 people
194
Engenheiro de software - Sênior
15
CEO & Founder @ Axis Improvement
23
Solutions integrator @ IT Consulting
273318 people
15
CEO & Founder @ Axis Improvement
16
Solutions Architect
22
Project Manager @ Dworkin