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Work Background
AAA Northern New England ERS Member Senior Specialist
Aug. 2023Portland, ME
Reyn Ritchie - State Farm Insurance AgentOffice Service Team Member
May. 2022 - Aug. 2023Belfast Metropolitan AreaClient Relationship Management:
Served as the primary point of contact for office walk-ins and calls, ensuring a welcoming and professional first impression.
Proactively identified and addressed customer needs, facilitating efficient resolution or referral to appropriate team members.
Enhanced customer satisfaction through diligent follow-ups and personalized service. Operational Support and Administration:
Collected and processed critical information for insurance quotes and callbacks, boosting office efficiency and response times.
Monitored and updated open claims statuses, proactively engaging with processing teams to prevent any stalling in claim resolution.
Managed financial transactions including processing payments, contributing to the accuracy of financial records. Sales and Marketing Support:
Developed leads and scheduled appointments, significantly contributing to the growth of the customer base.
Implemented strategies to enhance client engagement and retention, directly supporting office revenue goals.
Penobscot Marine MuseumOffice Assistant
May. 2021 - May. 2022Searsport, MECustomer Service and Information Management:
Delivered general museum information and guidance to the public, ensuring informative and enjoyable visitor experiences.
Managed various administrative tasks including transcribing, proofreading, editing documents, and maintaining meticulous records. Project Assistance and Coordination:
Supported multiple projects throughout the museum, assisting in the preservation of maritime history and enhancing visitor engagement.
Great Falls MarketingVirtual Sales Associate
Jan. 2020 - Feb. 2021Remote, MaineSales Performance and Customer Retention:
Sold wellness products through inbound calls, consistently meeting and exceeding sales targets.
Managed customer subscriptions, renewals, and negotiations, fostering sustained customer relationships.
Awarded "Outstanding Associate" for exceptional sales performance and customer service.
20/20 PI Property InspectorsProperty Inspectors
Nov. 2019 - Jan. 2020Lake Mary, Florida, United StatesLead Generation and Customer Relationship Management:
Compiled and managed sales leads from multiple sources, effectively increasing potential customer engagements.
Conducted outbound calls and email communications to qualify leads and set appointments, enhancing the sales pipeline. Data Management and Reporting:
Maintained accurate customer data and sales activity in competitive databases and CRM systems, supporting strategic sales initiatives.
AAA National Office/Ultimate StaffingMember Relations Analyst
Jan. 2017 - Nov. 2019Lake Mary, Florida, United StatesCustomer Service and Issue Resolution:
Resolved member complaints and facilitated issues, ensuring high standards of member service and satisfaction.
Coached and trained new staff members, improving team effectiveness and service delivery.
Guest Experience Analyst Leadership and Team Support:
Acted as Team Leader in absence of the designated leaders, effectively managing guest relations and operational challenges.
Assisted with high-tier guest issues, providing resolutions that were both fair and favorable to enhance customer retention and satisfaction.
Golden Pond Communities ALFDirector of Housekeeping
Jan. 2015 - Jan. 2017Winter Garden, Florida, United StatesLeadership and Staff Development:
Led the housekeeping department, focusing on enhancing service performance through comprehensive training and personalized coaching.
Fostered a collaborative work environment by building strong interdepartmental relationships, significantly boosting overall morale and team cohesion. Operational Management:
Established and enforced safe working practices, ensuring compliance with health and safety regulations.
Streamlined communication processes, which included the implementation of regular departmental meetings to disseminate updates on policies, special events, and feedback from residents and guests. Strategic Planning and Coordination:
Organized daily work assignments based on room availability and anticipated check-outs, optimizing staff efficiency and room readiness.
Managed inventory control and vendor relations, ensuring timely procurement and stock management which resulted in uninterrupted service delivery. Training and Performance Management:
Developed and led training programs for new managers and housekeeping staff, enhancing their skills, and aligning their capabilities with the facility’s standards of excellence.
Conducted performance evaluations, offering constructive feedback, and setting clear objectives to improve individual and team performance.
One Heart for Women and ChildrenVolunteer
Sep. 2012 - Jan. 2014Orlando, Florida, United States• Greeted visitors upon arrival to facility
• Sorting, categorizing and tagging all donations
• Warehouse organization
• Discussed coping strategies and tips for overcoming hard times
• Answer phones and relayed messages
• Act as an initial point of contact for new volunteers
• Recruit and train volunteers for specific work duties
• Develop comprehensive volunteer plans that includes all duties from recruitment to wrapping up
• Manage background screen checks before hiring volunteers
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