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Work Background
Business Owner
PerformaPlus Business Solutions LLCBusiness Owner
Aug. 2024Missouri, United StatesFeeling buried under paperwork, confused by financial records, or frustrated with your credit situation? I help individuals, families, and small business owners regain control through affordable, reliable, and results-driven services—without the high costs of attorneys or CPAs. As the founder of PerformaPlus Business Solutions, I bring over 30 years of business, finance, and operations experience to every client relationship. Whether you're launching a business, organizing your books, fixing your credit, or preparing legal documents, I deliver clarity, structure, and peace of mind. I make it easier to manage what matters. 🔹 What I Offer: ✅ Bookkeeping & Payroll Services – Accurate, affordable, and on time ✅ Credit Repair Solutions – Restore your financial power with step-by-step support ✅ Legal Document Preparation – Wills, Trusts, Divorce, POAs, Business Formation ✅ Home & Business Organization Consulting – Bring order to financial chaos 🔹 My Promise: ✔️ No confusion — Everything explained in plain English ✔️ No hidden fees — Just transparent, upfront pricing ✔️ No overwhelm — Systems that work and support that sticks 🔹 Experience: Founder | PerformaPlus Business Solutions Helping people get organized, protected, and financially prepared since 2024. Streamlined bookkeeping and payroll systems for small and home-based businesses Helped clients remove errors and rebuild credit for improved financial access Prepared vital legal documents without the high cost of legal firms Known for compassionate service and clear, practical guidance Supported entrepreneurs with financial clarity and compliance tools
Business Process Consultant
UnitedHealthcareBusiness Process Consultant
Jan. 2022 - May. 2024
Sr Business Analyst
OptumSr Business Analyst
Feb. 2021 - Jan. 2022
Business Manager
OptumBusiness Manager
Jan. 2018 - Feb. 2021United StatesDegreed business professional with over 20 years experience managing business processes and personnel. Expert leader specializing in improving business efficiencies, identifying improvements, reducing costs, and successful implementation of projects within scope, cost, and time.
Reporting and Business Analyst
UnitedHealth GroupReporting and Business Analyst
Feb. 2016 - Oct. 2017Analyze data for root causes, formulate and implement solutions, and communicate trends to executive management teams through the use of project methodology, business analytical techniques, and strong presentation skills.
Six Sigma Black Belt/Project Manager/Senior Business Process Analyst
UnitedHealth GroupSix Sigma Black Belt/Project Manager/Senior Business Process Analyst
Mar. 2014 - May. 2015Seymour, MODrive process design, process improvement, project management, and performance monitoring. Perform as Six Sigma Black Belt in leading DMAIC projects. Generate reports, conduct presentations, and provide data analytics for Business Partners.
Supervisor
UnitedHealth GroupSupervisor
Oct. 2012 - Mar. 2014Tracr2Leadership of 19 employees, inventory management, capacity planning, human resource management, project management, change management. Project portfolio involved: Rework reduction, utilization improvements, & error reduction.
CEO
Pinnacle Assessments LLCCEO
Jan. 2011 - Feb. 2021Independent consulting business to local companies focusing on business management and consulting. Focus on improving quality, production, employee and client relationships, and increased sales.
Issue Resolution Unit Specialist / Subject Matter Expert
UnitedHealth GroupIssue Resolution Unit Specialist / Subject Matter Expert
Aug. 2006 - Oct. 2012Over 5 years claims processing experience, 3 years on-the-job trainer for IRU, production coach, auditor, IRU Subject Matter Expert for Global Partners , IRU Pre-Existing Subject Matter Expert, Health Care Reform implementation, Department of Insurance, compliance, and escalated issue resolutions, ELGS letter owner, training, and participates in cross-functional project groups. Results: Earned “exceed expectations” ratings on annual reviews for the past two years. Recognized for exceeding quality and production metrics, strong team leadership, and exceptional service delivery. Praised by Business Managers for exceptional work improving business processes. Became primary point of contact for subject specific policies and procedures.
Supervisor and Trainer
UPSSupervisor and Trainer
Jan. 1998 - Jan. 2005Technical writing, process improvement, project management, expense reduction, systems improvement, compliance regulations, leadership and training of multiple employees, human resource duties. Results: Successful completion of departmental training manual. Business analysis and cost reduction retained multi-million dollar accounts. Successful creation of cost reduction policy, saving 28% yearly.
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