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Work Background
KB Experiences LLCBusiness Owner
Sep. 2024Broken Arrow, Oklahoma, United StatesAt KB Experiences, we transform ordinary events into extraordinary experiences. Based in Broken Arrow and serving all of northeast Oklahoma, we specialize in professional audio, lighting, and video setups for corporate events, weddings, concerts, and more. Our expert team brings the latest technology and creativity to every project, ensuring high-quality sound, stunning visuals, and unforgettable lighting that leaves a lasting impression. Whether you're planning a large-scale event or an intimate gathering, KB Experiences delivers customized solutions to fit your specific needs. From design to execution, we provide seamless event production services that will enhance every moment. Contact us today for a free consultation and let us help make your next event unforgettable.
Kenneth Baucum PhotographyOwner and Photographer
May. 2020Broken Arrow, Oklahoma, United StatesI specialize in helping Tulsa area businesses explode their social media through professional food and product photography. I provide professional and pain-free commercial photography sessions across the Tulsa metro in northeast Oklahoma. Past and current clients would tell you that I’m one of the most reliable and passionate people you can invite to your project. My photography has been used to generate:
-$700,000 in revenue from automotive sales
-$1,647,700 in revenue from home sales
-When businesses actively use my photos on their social platforms, sales increase by as much as 50% over weeks with little to no social posting consistency.
SageNetOrganizational Development Manager
Sep. 2019 - Feb. 2023Tulsa, OKI provide a broad range of consultative services to all levels of employees regarding policies and procedures, best practices and create needs assessments for key initiatives. By facilitating communication among employees and management, I'm able to guide managers and employees on problem solving, and dispute resolution, building trust on teams and empowering and amplifying associate voices. Through production of company communications and audio/visual presentations, I ensure that our leadership and human resources teams are able to effectively present information and communicate with associates nationwide. Focusing on broader goals outside of just "training" and working in partnership with other stakeholders across my team and other departments allows me to affect multiple stages of the employee lifecycle and enhance the employee experience. My interventions have led to an increase in measurable data points, and simplification of learning and employee management systems, allowing SageNet to react intelligently to employee needs.
SageNetTraining and Development Specialist
May. 2017 - Aug. 2019Tulsa, Oklahoma AreaAs a training specialist, I built on my customer advocacy and knowledge of system to improve processes and systems used for the purpose of training associates. This included managing my own projects and implementations for additional key systems, as well as capturing and reacting to input from focus groups, management and executive teams. I designed frameworks and processes that allowed our training program to scale efficiently in several areas, and provided access for subject matter experts to develop their own content for the departments they serve.
SageNetBusiness Analyst
May. 2012 - Aug. 2017Tulsa, Oklahoma AreaAs a Business Analyst I became an advocate for the users of systems, and helped facilitate design and implementation of systems that would best serve our internal and external customers. I was involved as a key stakeholder in several software implementations, ensuring the successful delivery of the product to our associates, to include training and development of processes to make use of the system more easy to grasp and manage over time.
SageNetNetwork Operations Center Engineering Coordinator
Dec. 2010 - May. 2012Tulsa, Oklahoma AreaI facilitated conversations and processes to ensure quality outcomes and clear communication between various tiers of technical support. My involvement in these processes led to faster times to resolution, lower overall ticket counts, and increased availability of customer internet and network connectivity.
SageNetNetwork Operations Center Analyst
Feb. 2009 - Dec. 2010Tulsa, Oklahoma AreaI monitored network connections for availability & worked with client sites & ISPs to troubleshoot & resolve connectivity issues. I also identified and improved processes for call handling, ticket management, and provided support and design expertise for system growth and legacy system retirement.
AT&T MobilityCustomer Service Representative
May. 2008 - Feb. 2009Tulsa, Oklahoma AreaAs a Customer Care Representative, I helped answer questions and solve problems related to customer's billing and devices. I was promoted to the Customer Retention Team & Tier II Technical Support supporting wireless customers across the United States.
University of TulsaTechnical Engineer
Aug. 2004 - May. 2007Tulsa, Oklahoma AreaI worked as an Audio/Video technician designing and operating sound and lighting for events in the activities center. I created desktop automations to improve the customer experience when using our computer equipment to facilitate presentations and conferences.
Eastland Baptist ChurchGraphics Designer / I.T. Specialist
Mar. 2004 - Jan. 2010Tulsa, Oklahoma AreaI designed & produced websites, brochures & multimedia presentations to support the organization's events & vision. Provided expertise in layout, composition, and development of collateral, as well as management of audio/visual systems.
Accelerated Computer SolutionsOwner
Jan. 2001 - Sep. 2009Tulsa, Oklahoma AreaI created professionally maintained, easy to use websites that speak to my customer's target audiences. I also provided technical support and problem solving expertise to get my customers back in business when their computers and small office network systems had issues.
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