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Work Background
Marti & SandraBusiness Analyst | Project Manager
Oct. 2023A company in the food and beverage production and sales industry Responsibilities:
• Analyzed business processes and developed solutions for their optimization, gathered business requirements, and defined business needs.
• Coordinated the work of a cross-functional team of 5 people, provided training, and monitored KPIs.
• Developed and implemented category management strategies, including assortment optimization and demand analysis.
• Developed and executed the migration of the restaurant management system.
• Documented current and proposed business processes, identified bottlenecks.
• Designed interactive dashboards, updated and maintained them.
• Conducted user scenario research and improved CJM for delivery and chatbot projects.
• Tested the website’s user interface with a focus on shopping convenience and interaction with different product categories.
• Collaborated with business clients, prepared reports and analytics, and provided recommendations for business strategies. Achievements:
• Developed the concept and requirements for a customer loyalty system, selected the software vendor, and managed the implementation process, increasing repeat sales for key product categories.
• Utilized analytical tools to assess the effectiveness of loyalty programs and implemented solutions, providing data for improvements, increasing customer conversion by 2%.
• Optimized expenses on bank commissions, including by implementing an alternative QR-payment module, reducing fees by 20%.
• Managed the launch of a new coffee shop and participated in the rebranding of a restaurant, conducting operational data analysis to assess effectiveness and improve business processes, as well as analyzing consumer preferences and developing product offerings within the category.
Enel GroupBusiness Analyst
Nov. 2020 - Sep. 2023A leader in the production and distribution of clean energy • Analyzed and visualized supplier qualification data, as well as prioritized over 200+ applications per year, ensuring data-driven decision-making.
• Led the supplier selection and evaluation process for key categories of services and goods.
• Optimized the application evaluation process and supplier management, category management, resulting in a 60% increase in efficiency.
• Developed a standard requirements template for the migration of the procurement platform, improving data quality and process transparency.
• Contributed to the development of the SRM module of the eProcurement platform, formulating user stories for the product team.
• Collaborated with cross-functional teams of up to 7 people (security, legal, and other risk management specialists) to reduce business risks.
• Provided consultancy to internal clients and suppliers on improving business processes.
PJSC "Rosseti"Business Analyst | Senior Procurement Specialist
Jul. 2015 - Nov. 2020One of the largest electric grid companies in the world • Developed an automated procurement analysis system for key categories, which reduced procurement timelines by 50%.
• Led the digitization of small purchases, which reduced the volume of unplanned and urgent procurements by 12%.
• Optimized the process of planning for internal customer needs by implementing a data-driven approach.
• Participated in strategic business consulting based on analytics.
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