VITAS HealthcareNational Admission Nurse Analyst
Apr. 2023United States• Designed, developed and implemented an innovative onboarding training model for Admission Nurses, achieving a 13% increase in performance and understanding of hospice care. • Mentor a national team of over 650 hospice admission nurses, demonstrating leadership, training and development, effective communication, quality improvement, and a strong commitment to patient-centered care. • Analyze hospice referrals using evidence-based criteria, ensuring optimal care utilization and appropriate levels of service across 24 nationwide locations. • Conduct thorough peer-to-peer quality documentation checks, providing actionable feedback to management for continuous improvement in process development, care delivery, and team management. • Drive data-driven insights to enhance patient satisfaction and healthcare delivery, implementing standardized processes for case resolution. Telephonic phone evaluation and consultation with patients, caregivers, and families including goals of care conversations; initializing verbal assessments; educating patients and caregivers about hospice, palliative care, Medicare, Medicaid, and private insurance. Demonstrated proficiency in Microsoft data mining tools to extract actionable insights from complex healthcare datasets.