Chris McLaughlin - Cloud Data Solutions Senior Analyst, The Ohio State University Wexner Medical Center

Feedback from Chris’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

The Ohio State University Wexner Medical CenterCloud Data Solutions Senior Analyst

Jul. 2024Columbus, Ohio Metropolitan AreaI’ll be working as the primary Network Security Engineer at OSUWMC.

TEKsystemsNetwork Security Engineer

Feb. 2024 - Jul. 2024United StatesContractor at The Ohio State Wexner Medical Center

Orion InnovationInfrastructure Specialist

Aug. 2023Columbus, Ohio, United StatesAs both Network Engineer and FTP Administrator/Team Lead roles at Grange Insurance: • Provide Level 1 Network/FTP support. Receive and respond to incoming trouble tickets, calls, and emails regarding Network/FTP equipment or communication problems. • Administer & maintain enterprise-wide Network/FTP monitoring systems. Troubleshoot problem areas as needed to identify and remedy network performance bottlenecks. • Design, develop, and deploy performance statistics, alerts, and reports. • Implement moves, adds, and changes of Network/FTP equipment and systems. • Manage planning and maintenance of cabling and connectivity. • Perform IP address management and subsequent related duties such as DHCP and DNS records management. • Create and maintain documentation as it relates to Network/FTP configurations, network mapping, processes, asset inventory, and service records. • Track Network/FTP configuration changes and ensure backup of related systems. • Aid in deployment of company LANs, WANs, and WLANs, including routers, switches, VPNs, and other hardware. • Assist in planning, coordinating and consulting with vendors and clients for Network/FTP hardware/software purchases, product services and support. • Recommend enhancements based on collection and analysis of network logs. • Lead FTP team and manage Globalscape EFT system.

Grange InsuranceInfrastructure Specialist

Jan. 2021 - Jul. 2023Columbus, Ohio, United StatesIncluded both Network Engineer and FTP Administrator roles.

TEKsystemsNetwork Administrator

Aug. 2020 - Jan. 2021Columbus, Ohio, United StatesContractor @ Grange Insurance

DNI (Delaware Nation Industries)Network Engineer

Mar. 2020 - Aug. 2020Columbus, Ohio, United StatesContracted to DoD at DSCC • Worked with the DISA mission partners and internal DISA resources in gathering networking requirements, discussing current network architecture, and implementing necessary changes. • Utilized various security authentication methods, including access control lists, single sign-on, two-factor, and smart/token card certificate using current network communication topologies and infrastructure hardware, including switches, routers, load balancers, and firewalls. • Assisted mission partners with application connectivity requests, including certificate renewals, DNS record updates, IP address reservations, firewall policy changes, and related. • Supported the design of routing, switching, VPNs, SDN, and convergent networks. • Utilized networking protocols: TCP/IP, OSPF, BGP, DLSW, and MPLS. • Coordinated and integrated new systems created for DoD use within the DISA Data Center. • Provided support in resolving network communication issues as development and integration of these systems transitioned from standup to initial operating capacity to full operating capacity. • Utilized network analyzers and troubleshot/isolated network connectivity issues. • Supported implementation of configuration management process and supported the tracking and reporting of those changes.

Commercial Vehicle Group, Inc.Network Administrator

Oct. 2014 - Mar. 2020New Albany, OHNETWORK ADMINISTRATOR (July 2019 - Present) JUNIOR NETWORK ADMINISTRATOR (April 2018 - July 2019) • Provide IT network and IP phone support for the corporate office and its remote facilities. • Work on or assist with various network or IP phone projects. • Receive and troubleshoot escalated network or IP phone issues. • Monitor traffic on the network as needed with the various tools that are available. • Manage the Cisco phone system and oversee requests that are process by the Service Desk. • Assist customers and/or the Service Desk with network or phone issues and determine the best method of resolving them. • Answer calls as needed after hours from other IT personnel in an on-call rotation. • Collaborate with colleagues to maintain and/or improve performance and service. • Create, process, document, and close tickets for requests, incidents, and problems. • Create and maintain documentation in knowledge bases for IT reference. • Meet regularly with team lead to discuss projects and tickets. • Schedule times for training sessions and learning modules. TECHNICAL SUPPORT SPECIALIST (November 2015 - April 2018) SERVICE DESK TECHNICIAN (October 2014 - November 2015) • Provided IT support for the corporate office and its remote facilities. • Assisted customers with IT-related issues and determined the best method of resolving them. • Answered calls as needed during business hours or after hours in an on-call rotation. • Provided mentorship and guidance in a lead role at the Service Desk. • Collaborated with colleagues to maintain and/or improve performance and service. • Created, processed, documented, and closed tickets for requests, incidents, and problems. • Created and maintained documentation in knowledge bases for customer and IT reference. • Ordered, set up, and deployed IT-related equipment. • Managed and utilized tools for the remoting into computers, deploying software, and imaging. • Managed company-provided mobile phones and related accounts.

FedEx GroundOperations Administrator

Sep. 2012 - Mar. 2015Grove City, OHOPERATIONS ADMINISTRATOR (November 2013 - March 2015) • Assisted management with quality assurance processing and handling. • Conducted research on incorrect or missing customer information in company database. • Monitored frequency and investigated root causes of quality assurance issues. • Completed various clerical tasks, including drafting emails and printing documents. • Processed hazardous materials and ensured proper shipment procedures are followed. • Educated and trained package handlers on quality assurance best practices. PACKAGE HANDLER (September 2012 - November 2013) • Sorted packages by zip code to various destinations around facility. • Repaired distressed packages and secured damage packages. • Unloaded trailers and bagged smalls when needed.

RadioShackSales Manager

Apr. 2006 - Jul. 2012Columbus, OhioSALES MANAGER - Target Mobile Kiosk (April 2011 - July 2012) STORE MANAGER - OSU Campus (November 2009 - April 2011) • Assisted and managed sales associates with customer sales and store operations. • Organized, filed, and archived daily reports and customer contracts. • Answered phone calls and provided information to customers. • Activated, tested, and demonstrated wireless and other electronic devices. • Completed various clerical tasks, including drafting emails and printing documents. • Facilitated customer support by resolving problems, issues, or complaints. • Conducted weekly high-value inventory tracking and yearly store inventories. • Reviewed and assessed reports from the District Manager. • Balanced cash drawer and handled bank deposits on a daily basis. • Established weekly schedules and maintained availability calendars. • Interviewed, hired, and trained new associates, and organized related paperwork. SALES ASSOCIATE - OSU Campus (August 2008 - November 2009) • Provided excellent customer service by assisting customers and finalizing sales. • Answered phone calls and provided information to customers. • Activated, tested, and demonstrated wireless and other electronic devices. • Stocked inventory, set planograms, and printed price tags. • Assisted with bank deposits and opened/closed the store as a key holder. STORE MANAGER - Greenville, PA (September 2007 - August 2008) ASSISTANT STORE MANAGER - Erie, PA and Corry, PA (April 2007 - September 2007) • Provided excellent customer service by assisting customers and finalizing sales. • Answered phone calls and provided information to customers. • Activated, tested, and demonstrated wireless and other electronic devices. • Stocked inventory, set planograms, and printed price tags. • Assisted with bank deposits and opened/closed the store as a key holder. • Attended management training classes. • Assisted management with all duties and tasks. SALES ASSOCIATE - Corry, PA (April 2006 - April 2007)