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Work Background
JLLIPS Client Success Leader - North America
Jan. 2022Toronto, Ontario, CanadaThe opportunity to work with JLL's integrated portfolio services (IPS) client accounts across North America. 1) Advise and consult best practices on JLL's largest portfolio occupier accounts 2) Managing JLL's 30-60-90 day transition program with best-in-class tools, templates and technology. 3) Creating bespoke IPS account playbooks for JLL's key client accounts
4) Integrating JLL's AI tools into our client CRE portfolio operations
5) Analyzing JLL's BIG data platforms, data collection automation, creating real-time dashboards 6) Training a team of highly trained and skilled professionals across North America
7) Client visioning workshops, yellow pad sessions (LUMA Design Thinking)
8) Leading our client's quarterly, semi-annual and annual executive business reviews
9) Commercial Real Estate Portfolio Opportunity Analysis Reports
10) Account Management Continuous Improvement Sessions
11) CRE Transaction Velocity Review, Talent Resource Tracking, Workload Management
JLLShanghai Transaction Management Hub Leader
Sep. 2014 - Dec. 2021Shanghai City, ChinaSenior Director - Asia Pacific (APAC) Regional Transaction Management Managing a high performing TM account management team:
15 APAC regional CRE account managers
40+ APAC regional CRE corporate accounts
70+M SF portfolio under management Managing both Chinese and Foreign multi-national enterprise RE portfolios across the APAC region:
1) Leased and owned portfolio management 2) Workplace optimization
3) Change management
4) Project and Construction Management
5) Corporate Facility Management
6) Commercial Real Estate Portfolio Big Data analytics Launching JLL's Regional TM Online Training and Development Program (2016-2018)
Integrated Portfolio Services emerging leaders' training program (2017-2019)
JLL Building a Better Tomorrow initiative (2018-2021)
Knight FrankDirector - Global Corporate Services
Nov. 2011 - Sep. 2014Shanghai City, ChinaCommercial Leasing Services - Global Corporate Services
Providing regional real estate portfolio consultancy and advisory services throughout APAC with a primary focus on Greater China.
Cushman & WakefieldAssociate Director - Commercial Leasing
Dec. 2006 - Nov. 2011Shanghai City, ChinaGreater China Real Estate Portfolio Manager: Services include Real Estate Investment Advisory and Consultancy, Lease Transaction Advisory and Brokerage, Lease Restructuring, Real Estate Valuations, Commercial Property Advisor.
SUPERCITY Property Services LtdConsultant - Commercial Leasing
May. 2006 - Nov. 2006Shanghai City, ChinaDedicated to the international department, heading leasing strategies for new entrants to China
Cooperated with local developers and key stakeholders
Involved with the entire commercial lease transaction process Recurring project meetings to review status updates, timeline progress and escalation points
McCormickAdministration Officer
May. 2006 - Sep. 2006Shanghai City, ChinaAdministrative Office Support
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