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Work Background
Confidential CompanyHR Professional || HRIS, Employee Relations, Ops, Lead, SME
Jun. 2025
Siemens EnergyRegional Payroll Services Manager
Sep. 2023United States
Robert HalfHuman Resources Information System Analyst
Aug. 2023 - Apr. 2024Atlanta Metropolitan Area• Analyzes and defines EDI requirements for clients, especially for needs and circumstances that are slightly unusual.
• Provides advice and education to clients concerning EDI guidelines and capabilities.
• Creates, develops, and produces mapping documents.
• Develops and maintains communication links with trading partners and oversees integration of information.
• Periodically reviews system to ensure client needs are met; identifies possible modifications as required.
• Performs other related duties as assigned.
CognizantSenior Executive Human Resources - People Modernization (Workday)
Apr. 2023 - Jul. 2023US North AmericaSupporting the HR Modernization Operations Lead in engaging and analyzing the business system(s) needs on a large cross-functional scale across the organization as part of the Cognizant HR Modernization Team. Supporting the Human Resources Operations Programs, including the analysis and documentation of daily operations to identify and implement improvements. Review organization’s policies, procedures, and functions to provide innovative insights on ways to improve processes and programs on an organizational scale to streamline user experience in Workday. Interacting with leaders and managers to provide ways our organization can improve efficiency and reach goals in less time. Assist HR Modernization Operations Lead in developing, documenting, communicating, and adhering to Human Resources Demand process, inclusive of prioritizing system enhancement requests, new software inquiry management, RFI requests, etc. Completed Workday HCM training (May 2023) • Ability to perform the six core HCM concepts and processing, and common staffing transactions in Workday. • A strong understanding and experience performing in all functional areas, domains, and business processes which are integral to the Workday HCM system. • WD System Experience: Supervisory Organizations, Staffing Models, Job Profiles, Compensation, Prepare for Staffing including hiring workers and other staffing transactions.
CognizantSenior Executive-CIS Operational Excellence
Dec. 2022 - May. 2023United States
CognizantLearning and Development Lead
Feb. 2022 - Dec. 2022Career Development Coaching · Employee Engagement · Strategic Communications · Presentations · Common Sense · Nuance Communications Products · Microsoft 365 · Microsoft Excel · Attention to Detail · Human Capital Management · Customer Service · Critical Thinking · Employee Learning & Development · Conflict Resolution · Relationship Building · Process Improvement · Microsoft PowerPoint · Reliability · Regulatory Compliance · Tailoring · Analytical Skills
CognizantHR Talent Supply Chain Manager
Aug. 2018 - Mar. 2022North America
CognizantHRIS Implementation Consultant
Mar. 2018 - Aug. 2018
ADP/GCGHCM Consultant, HR and Payroll Implementation - ADP NAS - (GCG)
Jun. 2017 - Mar. 2018
Human Resource DimensionsHuman Resources Analyst
Dec. 2016 - Jun. 2017Greater Atlanta Area
CognizantHuman Capital Manager - Functional Payroll and HR Consultant
Feb. 2016 - Nov. 2016ADP - Vantage - Alpharetta, GA* Tasks related to full cycle payroll operations and all associated tasks as required by company (client). * Develop conversion strategies to ensure on-time migration while managing the analysis of client specifications, determining the appropriate method for conversion of data files and ensuring the correct set-up of product features. * Generating and maintaining key project documents; work-plans, status reports, issue and resolution logs and change control documents. Utilizing these documents to communicate project status to the Client and the Client's project and Management teams. * Effectively executing project control and determining appropriate issue resolution/alternatives. * Maintaining current client profile data and escalating project issues to the Client and Client’s executives as necessary. * Ability to manage and distribute workload while overseeing a team of payroll/technical service support professionals. * Identify and implement opportunities for process improvement to increase efficiency and effectiveness. * Manage internal and external audits of client information to ensure data integrity and regulatory compliance and resolve audit discrepancies. * Ability to communicate and prepare written deliverable s to both the client and Cognizant Technology Services Management Team. * Facilitate system upgrades, implementations, conversions, parallels/testing and ensure successful go-lives. * Assisting Human Resources and Benefit partners to meet cross-functional goals .
Business Software, Inc.HD Analyst II
Jul. 2015 - Feb. 2016Norcross, GeorgiaReceived escalated, complex issues from external customers and analyzes reported problems to assess how to best achieve solid solutions in as expedited a manner as possible while following approved processes and procedures. Perform usability tests of customer logs/scripts against the BSI systems. Troubleshoots payroll system data; locating errors and directing the client to resolution. Support is provided in adherence to company guidelines and will be performed through various channels (telephone, email, chat, conference services etc.). Monitoring, deploying and maintaining client production environments (Multiple HRIS Systems including: Ceridian, SAP, Peoplesoft, Infor, Workday and Oracle) Technical programming and scripting tasks to determine root cause of failure
ADPBenefits/Compensation Implementation Specialist II
Nov. 2014 - Jun. 2015Implement ADP's solutions to clients, following ADP guidelines, and in accordance with client expectations Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another Apply industry and product knowledge to optimize system configurations and product upgrades Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness Resolve issues and provide solutions, with-in guidance Collaborate with various departments to load and convert (as required) client data to ADP's solutions Work within ADP's implementation methodology and timeliness using technology tools Ensure accuracy of all aspects of client set up Remain engaged with client throughout implementation, until client is successfully running ADP solutions Interact/collaborate with ADP associates in Sales and Service Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
ADPHR/Payroll Account Manager
Sep. 2011 - Nov. 2014United StatesProvides on-going support and technical assistance to assigned ADP Resource client base regarding product/service capabilities and payroll problems. Assist clients with processing payrolls with a high degree of accuracy while providing superior client service. Managed multiple channels of communications from my client base; telephone, email and automatically assigned cases. Resolves issues related to payroll and enhances client's product knowledge ensuring utilization of appropriate processing procedures. This includes full-service tax, banking and necessary amendments. With the HRBP’s; participates in client HR planning meetings and decision-making. As necessary, acts as escalation point person for client billing and pricing questions. Facilitate resolution of payroll delivery issues; offering manageable options that result in client satisfaction and on-time payrolls. Develops and maintains effective ADP/client communications to ensure client satisfaction and improving client awareness on issues relating to wage, hour and labor laws, thus increasing client retention and limiting ADP's legal liability while managing a portfolio of an average/estimated 104-109 client accounts, $1.9 million dollars in annual revenue for ADP.
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