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Work Background
Tech Goes HomeDirector of Operations
Jan. 2023 - Mar. 2024
The BASEManager of Impact Data & Analysis
Sep. 2022 - Jan. 2023
Teach Western MassProject Management Consultant
Nov. 2021 - Apr. 2022
The BASEOperations & Systems Manager
Jan. 2021 - Oct. 2022Boston, Massachusetts, United States• Design and manage the organization’s Salesforce platform, pivoting solutions based on the organization’s current state and anticipated future needs
• Develop and lead data validation and collection processes; communicate high level updates with funders and foster trust around data integrity; evaluate programming based on metrics submitted and design the organization’s internal performance metrics. • Assess business operations; design and build streamlined and optimized processes and work with teams on areas requiring significant change management in a way that minimizes disruption and drive cost-savings
• Develop strategy around the organization’s 10th Anniversary campaign
• Bring nimble structure to sometimes ambiguous visions and craft programs that bring them to life
The BASEProject Development Manager
Feb. 2020 - Dec. 2020Boston, Massachusetts, United States• Implement and integrate project management methodologies, processes, tools, and approaches to develop, maintain, and deliver work plans and projects in an efficient and effective way
• Generate milestone tasks, schedules, and resources necessary to implement the project framework
Riverside Community CareProject Manager
Sep. 2019 - Mar. 2020Dedham, Massachusetts, United States•Lead development, implementation, and oversight of pilot programming including the Dedicated Outreach and Engagement project, BH CP Open Houses and Contingency Management programs, resulting in increased rates of initial member engagement and re-engagement
• Recommend adjustments to operational activities as needed; document and demonstrate effectiveness of pilot programming within the general member population • Develop and propose budget forecast models for projects based on division goals
• Identify and generate appropriate tools and processes for data collection and record keeping; monitor and ensure quality of data management activities; troubleshoot process problems and implement solutions on a timely basis
• Hire, onboard, and manage the performance of a multi-organizational team to meet project goals
Cooper University Health CareProgram Manager of Division of Addiction Medicine
Jun. 2017 - Apr. 2019Camden, New Jersey, United States• Manage all aspects of program administration and operations of the division, including financial and grants management, strategic planning, personnel management, public relations, and stakeholder relations • Provide pre-award support and project management for SAMHSA, HRSA, CDC, New Jersey Department of Health grants; direct budget development, data collection, and milestone reporting • Lead cross-functional teams that expand access to care and increase the quality of substance use treatment • Expand the hub clinical practice to three additional locations across the southern New Jersey region, with co-located care at Cooper’s high risk HIV/infectious disease clinic, an OB/GYN practice, and a primary care practice • Research and implement best practices for business operating models that provide high quality care at lower cost to the healthcare system • Chair division meetings, set tactical direction and tasks for clinical and administrative staff; coach team and manage their performance
Cooper University Health CareProgram Assistant at The Urban Health Institute
Aug. 2016 - Jun. 2017Camden, New Jersey, United States• Project manage innovative group medical visit programming including diabetes, neurology, plastic surgery, Medicare ACO, and substance use group visits • Highlight program inefficiencies and work with leadership to design new workflows and build teachable models for population health innovation • Compose training and marketing materials to support the Institute’s programs, and event planning • Promote the Urban Health Institute by creating and managing website content under the Cooper University Healthcare web domain • Compile institute visit volume data, create weekly heat maps, and present a detailed report during weekly administrative team meeting
Camden Coalition of Healthcare ProvidersAmericorps Volunteer
Aug. 2015 - Jul. 2016Camden, New Jersey, United States• Provide care coordination services to patients with complex medical and social needs
• Analyze over 200 pages of behavioral health system and policy research; write briefings, and present findings
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