Topaz Shared ServicesSr Business Systems Analyst
Oct. 2012 - Sep. 2013Kansas City, Missouri AreaResponsible to IT Web Services for Business Analysis Planning & Monitoring, Enterprise Analysis, Requirements Elicitation, Requirements Analysis, Requirements Management and Communication, as well as Solution Assessment and Validation in relation to three web sites. o Created a comprehensive analysis of the company’s public website against ten other competitor sites using benchmarking and comparative analysis. Presented the results to the executives of the Customer Experience Committee. o Completed enterprise analysis as well as requirements gathering, analysis, and validation for a complete rebranding and redesign of the public website. o Created wireframes, use cases, and use stories to support requirements gathered for public website rebranding. o Supported QA with creating test plans, cases, and scripts. And, when needed, conduct and participate in system integration and user acceptance testing. o Supported the newly formed process management office with identifying and documenting current state processes that were recognized during the requirements gathering process.