Kimberley Osmond

Customer Experience and Operations Manager

New ZealandData EntryProject CoordinatorAssistantService Quality ManagerCustomer ServiceCall Center TrainerCall Center SupervisorCall CenterCommunity ManagerCustomer Success ManagerBanking OperationsEngagement ManagerCompliance OfficerPartnerships ManagerAccount ManagerCommunications ManagerFinanceConsultingSales & BizDevMarketing

Kimberley Osmond is a dynamic Customer Experience and Operations Manager with over 15 years of experience in the retail and e-commerce sectors. Known for her innovative approach, she has successfully led cross-functional teams to enhance customer satisfaction and streamline operations, resulting in a 25% increase in customer retention over the past two years. Kimberley's strategic vision and data-driven decision-making have been instrumental in launching several award-winning customer service initiatives. She is passionate about fostering a culture of excellence and is committed to driving continuous improvement in all aspects of the customer journey.

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