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Work Background
Fusion AcademyOutreach Director
Aug. 2023 - May. 2024San Diego, California, United States
Active Recovery Network / San Diego, Orange County, Los AngelesRegional Director of Business Development & Admissions
Jun. 2022 - Jun. 2023San Diego, California, United States- Managed a rebranding project recreating the business logo, brochures, website and marketing materials.
-Branched out into 2 new markets that increased lead generation from 4 per month to over 30 per month.
-Supported alumni project which re-engaged former clients to re-engage in business driving an increase in sales. -Dispersed lead generation and improved digital marketing efforts through implementation of new website development, newsletters, blog posts, social media, and B2B relationships resulting in 5 times the lead generation in less than 6 months. -Directed outreach efforts through setting up face to face meetings, cold calling, prospecting, leading team presentations, and hosting/attending networking events in the community that closed 5 B2B partnerships.
-Onboarded over 50 new clients from their first initial call to closing the deal by encouraging warm hand-offs with business partners and providing excellent customer service.
ResCareHuman Resources Generalist
Apr. 2021 - Jun. 2022-Restructured recruiting processes, resulting in hiring an average of 5 employees per month that stayed onboard longer than 6 months.
-Improved office HR compliance rating from 65% to 100% by reorganizing business processes and the creation of a new compliance program
-Led 7 investigations and monitored clean record keeping to successfully defend the company’s compliance with state and federal laws in court and saved the company thousands of dollars in potential penalty fees. -Implemented corrective action, performance reviews, paid family leave, worker’s comp, compliance, hiring, retirement, benefits, and terminations for a company of over 300 employees with no manager oversight (the position was vacant).
-Created the first HR employee-training manual, which included step-by-step instructions for cross-training purposes. -Recruited, hired, and on-boarded over 125 employees in one year.
-Increased employee retention and satisfaction by 35% in one year by regularly scheduling team meetings, open conversations about concerns, implementing positive reinforcement strategies, and advocating for employees to upper management.
PathwaysCase Manager/ Community Integration Specialist
Jul. 2020 - Apr. 2021San Diego, California, United States-Provided case management, education, and therapeutic coaching to 47 young adults suffering from homelessness, severe mental illness, and substance use.
-Increased team productivity by 40% through timely completion of documentation, increasing the company's compliance ratings with the county.
-Coached individuals on how to live independently, meet their goals, and improve their mental health. -Transported clients to doctor's appointments, grocery stores, and other county resources to support them in advocating for themselves and learning how to meet their own needs. -Answered and de-escalated crisis calls, coordinated care with PERT and local police officers, in addition to responding to family inquiries.
-Advocated for social justice in the community by spreading awareness, hosting events, and initiating important conversations pertaining to diversity, inclusion, and privilege.
Co-Regulated K9's (formerly known as The Millennial Dog Owner)Business Owner
Apr. 2020San Diego, California, United States-Created logo, brand, website, email campaigns and social media content to generate over 20 new clients per month consistently.
-Have a 100% client satisfaction rate, continued business, and high referral rate from alumni and business partners. -Advocate for animal welfare rights in the dog training industry by creating scientifically accurate social media content educating the public on learning theory, canine body language, mental health best practices, and efficient training tactics. -Consult with local animal shelters and rescues about best practices for their behaviorally challenging dogs and coach them on how to increase adoption rates and decrease pet return rates.
-Manage paid digital media accounts such as Google, Instagram, and Facebook ads to increase website traffic and discovery calls. -Interact and network with influencers and other businesses in the pet industry to create partnerships and affiliate marketing opportunities.
-Network with veterinarians, pet care companies, and local coffee shops to cross advertise and host events.
ExploricaInside Sales Representative
Nov. 2019 - Apr. 2020San Diego, CA, United States-Responsible for winning new business and added 400 promising new leads into the CRM in 4 months.
-Negotiated prices, deals, and promotions to win new business from competitors resulting in an increase in revenue by over $20,000.
Kitsap Humane SocietyAdoption Program Manager
Dec. 2018 - Nov. 2019Silverdale, Washington-Directed adoption efforts, events, behavioral interventions, and volunteers to increase adoptions and improve animal welfare. -Trained employees and volunteers across numerous departments on animal welfare best practices. -De-escalated highly emotional situations when individuals had to relinquish their pet, euthanize animals due to behavior or health concerns, or were refused adoptions. -Supported public relations by appearing in local newspapers, media, and televised news to drive fundraising and gifting efforts.
-Created and managed social media posts on Facebook and Instagram through Hootsuite to increase foot-traffic and drive adoptions. -Creatively directed the Barn Cat program and the Kickin' It With K-9's program, improving animal welfare in the community and for the animals within the shelter. -Worked with external marketing agencies to create adoption promotional materials for events. -Wrote adoption biographies of animals and trained new staff on how to write adoption bios in a way that paints a story and invokes empathy.
Commonwealth Psychology Associates®, LLCOperations Manager/ Program Manager - Intakes
Apr. 2016 - Aug. 2017Boston, Massachusetts-Managed billing discrepancies, reviewed insurance authorizations, clinician notes, administrative paperwork, and legal documents for a private practice serving over 600 clients each year. -Led internal intake operations, billing, and administrative teams across 3 locations. -Qualified and scheduled all leads into 40 clinicians’ calendars in addition to cross-checking all new clients’ insurance benefits.
Commonwealth of Psychology AssociatesAdministrative Assistant
Oct. 2015 - Apr. 2016
Bar LouieWaitress
May. 2014 - Oct. 2015FoxboroPromotional Representative, Provided exemplary customer service, Served tables in a fast-paced enviroment
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