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Work Background
Producciones Cirko VivoTemporary Logistics Manager
May. 2019San José, Costa RicaProfessional service to coordinate logistics of entertainment events with circus acts such as clowns, juggling and aerobatics as well as representation of characters created from the needs of the client, I coordinate the participation of artists, dressing room space, transportation and food. I maintain constant communication with the end customer, whether this company, institution or individual to ensure compliance with the provisions of the contract.
AmazonCase Manager (Support services)
Jun. 2017 - Feb. 2019San JoséManaged, controlled and supervised the “ON BOARDING” process for welcoming new employees and mitigating their adaptation curve, productivity and settling in their new position and the company, this also involved personnel who were absent from their job for a significant period of time. Assisted U.S. based associates with validation, revision and identification in order to determine they were prepared to return to their job in situations where there is a documented medical case proving they were discharged and are able to get back to work with their usual performance level. This also included participating in their overall adaptation process and case analysis by collaborating with the Accommodations Department. Responsible for properly uploading information and daily update the company’s ERPs which provide all the necessary information regarding the type of job that needs to be done, location of work places and schedules, employee tenure, assisting and providing personalized attention to employees based on their specific needs for their total satisfaction within the company.
AmazonOperations Coordinator (Amazon Restaurants)
Aug. 2016 - Jun. 2017San JoséRecords coordination, control and management. Provided the necessary tools to start restaurant operations. Responsible for providing growth support, programmed and accelerated expansion during this period of time in different cities across the U.S. The USB business unit was responsible for providing restaurant delivery services in specific geographic areas using the Amazon Prime members’ platform. Other activities are requesting menu information to the merchants, teaching and training users on how to use the system, validating and ensuring menu accuracy before enabling order taking process. A successful business startup process is based on precise communication through different means: phone calls, emails and text messages to coordinate every detail. This brings high satisfaction to customers and visitors on each area of the restaurant.
AmazonCustomer Service (Chat retail)
Oct. 2015 - Aug. 2016San José, Costa RicaResponsible for providing technical support and customer service through a specialized "chat-line" for accounts around the world, as well as monitoring and troubleshooting customer service issues and information requests from customers related to delivery dates, missing packages, changes in delivery information, damaged or defective product claims, problems with payment methods, product information inquiries and user support for the Amazon.com website, properly addressing customer unconformities, assist order placements, cancellations and customer account updates. The purpose of each contact is to be able to meet and exceed customer expectations by solving 90% of all the cases presented in accordance with the KPIs established for proper management.
Producciones Cirko VivoLogistics Manager
Oct. 2013 - Jun. 2015San JoséMonitoring of the client's needs for proposals, hiring and coordination with the necessary artists depending on their artistic discipline, contract issuing, coordinating payment advances and premium payment of services, responsible for the billing and collection process of provided services, monitor and ensure customer satisfaction, promoting continuity in the provision of services. This position also required to identify potential customers in order to increase client portfolio, market penetration, and maintaining customer relations for cross-selling purposes.
Sociedad de Proyectos La MercedCollections Agent
Oct. 2011 - Sep. 2013San JoséResponsible for fundraising and logistics for implementing Law 7266, which enables fundraising and donations to restore the national architectural heritage. Provide logistic management support to the participating brands in cultural events, selling vendor spaces and coordinating the food court in those events.
Productos Lácteos Los AlpesNew Business Developer
Nov. 2009 - Sep. 2011San JoséResponsible for achieving the forecast requested by the company’s general management, develop various commercial activities to increase sales, improve management, administration and product placement. Create a continuous progress in the strategic plan to achieve market penetration goals. Other responsibilities include creating new businesses in Costa Rica, especially clients in modern channel, hospitality and restaurant segments along with other tasks such as billing management, customer care, sales representation, research and analysis of export opportunities.
Payless Car Rental, Inc.Marketing Assistant
Feb. 2008 - Nov. 2009San JoséCoordinating, planning, organization and control of professional technical activities in the service and customer care process for hotels, travel agencies and corporate sector. Finding and attracting new clients for market penetration and brand positioning, coordinating and development of marketing material included in the marketing plan and developing activities with companies and Payless Car Rental® business partners in massive events.
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